AppleCare: Should you bite'
Sales of the new Apple iPad are strong. If you are one of the millions who have bought -- or are planning to buy -- Apple's latest triumph, you may wonder whether you should include an extended warranty.
Apple hardware comes with a one-year warranty. You also receive free phone technical support for up to 90 days after buying a product. At any time before the one-year warranty expires, you can buy an AppleCare Protection Plan -- with one exception. But I'll get back to that.
What exactly do you get with AppleCare• An extra two years of hardware service and phone support for Macs and computer displays. The gadget plans provide an extra year of coverage for your iPod, iPhone, iPad or Apple TV.
But note that you don't buy an AppleCare "plan" to cover all your "iTems." It will include the computer display and router if they're bought at the same time as a computer. Otherwise, you purchase AppleCare separately for each product you buy. Prices vary based on the product. As an example, AppleCare for an iMac is $169.
Apple products have a reputation for quality, but any mass production will spit out a lemon once in awhile.
I wouldn't buy AppleCare to protect a Mac mini or a Mac Pro. I'd also stick with the one-year warranty on the generally reliable Apple TV, iPad and iPod. Pay $39 to protect a $49 iPod shuffle• That's pretty crazy.
The iMac is a tougher call. That's because it's a display and computer wrapped up in one. If something goes haywire with the monitor, you lose the whole computer.
You can tell by the way Apple prices its warranties for laptops, however, that something bad is more likely to happen to them. Laptops are bumped, jostled and dropped. Screens can crack, conventional hard drives can lock up and batteries will eventually fail.
AppleCare for the MacBook Air and 13-inch MacBook Pro costs $249. For the 15- and 17-inch MacBook Pro, it's $349.
For someone who just shelled out $2,500 for a 17-inch MacBook Pro, and needs it for business or even school, adding three full years of protection for $349 isn't a bad value.
While you're mulling over whether to buy AppleCare for a laptop, however, keep in mind that it doesn't protect against theft or loss. It also doesn't cover damage caused by accidental drops and spills.
Overall, the most confusion seems to center around AppleCare+, the iPhone-only plan. So let's look at it in a little more depth.
AppleCare+ costs $99, which isn't cheap. It's important to note that this is the exception I mentioned earlier: Unlike other plans, you must decide to buy it within 30 days of purchasing the phone.
The plan provides hardware service and technical support for two years from the date of purchase. Theft and loss aren't covered. AppleCare+ covers up to two accidents.
Let's say you drop your iPhone from the balcony of your fourth-floor condo onto the sidewalk below. With AppleCare+, Apple will fix the phone, or replace it, for a $49 service fee.
Without AppleCare+, you'd need to buy a new phone. If you're still under your two-year contract, you're not going to receive the subsidized $200 price. Instead, you'll pay the phone's contract-free price, which for an iPhone 4S is $649!
Even without AppleCare+, you might be able to buy a refurbished replacement iPhone 4S from Apple for $199 ($149 for older iPhones). But I wouldn't count on that given current demand.
Show commenting policy
TribLive commenting policy
You are solely responsible for your comments and by using TribLive.com you agree to our Terms of Service.
We moderate comments. Our goal is to provide substantive commentary for a general readership. By screening submissions, we provide a space where readers can share intelligent and informed commentary that enhances the quality of our news and information.
While most comments will be posted if they are on-topic and not abusive, moderating decisions are subjective. We will make them as carefully and consistently as we can. Because of the volume of reader comments, we cannot review individual moderation decisions with readers.
We value thoughtful comments representing a range of views that make their point quickly and politely. We make an effort to protect discussions from repeated comments either by the same reader or different readers.
We follow the same standards for taste as the daily newspaper. A few things we won't tolerate: personal attacks, obscenity, vulgarity, profanity (including expletives and letters followed by dashes), commercial promotion, impersonations, incoherence, proselytizing and SHOUTING. Don't include URLs to Web sites.
We do not edit comments. They are either approved or deleted. We reserve the right to edit a comment that is quoted or excerpted in an article. In this case, we may fix spelling and punctuation.
We welcome strong opinions and criticism of our work, but we don't want comments to become bogged down with discussions of our policies and we will moderate accordingly.
We appreciate it when readers and people quoted in articles or blog posts point out errors of fact or emphasis and will investigate all assertions. But these suggestions should be sent via e-mail. To avoid distracting other readers, we won't publish comments that suggest a correction. Instead, corrections will be made in a blog post or in an article.