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Wendy's fastest, Burger King least precise among drive-thrus

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By Tiffany Hsu

Published: Saturday, Oct. 13, 2012, 12:01 a.m.

In less time than it takes some computers to power up, Wendy's can get a customer in and out of its drive-thru.

The fast food chain needed 129.75 seconds to clear a car through its queue last year — 16 seconds better than 2010, and faster than any other major chain, according to an annual report from QSR Magazine.

Chick-fil-A takes slightly longer — 190.06 seconds, or just over 3 minutes — to do the same. But the chicken company has the best accuracy ratings, getting 92.4 percent of drive-thru orders correct.

Less impressive: Burger King, which requires 201.33 seconds to serve car-bound customers and has the worst precision record. The chain correctly delivers 83 percent of its drive-thru orders, down 6.7 percentage points from 2010.

 

 
 


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