Power customers can use smartphone app
West Penn Power and Penn Power customers can report power outages and pay their bills via a new mobile website and smartphone app.
Parent company FirstEnergy Corp. of Akron said it added the services that also can be used to access the companies' social media sites and analyze electric usage. The same features are available for its other eight utilities outside Western Pennsylvania.
The mobile website is enabled when customers visit www.firstenergycorp.com using their Apple iPhone or Android smartphones. The keyword “FirstEnergy” will locate the app in online stores. West Penn Power has more than 700,000 customers, and Penn Power, around 160,000.
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