TribLIVE

| Business


 
Larger text Larger text Smaller text Smaller text | Order Photo Reprints

PNC aware of some website problems after hacking group warns of new cyberattack

Email Newsletters

Click here to sign up for one of our email newsletters.

On the Grid

From the shale fields to the cooling towers, Trib Total Media covers the energy industry in Western Pennsylvania and beyond. For the latest news and views on gas, coal, electricity and more, check out On the Grid today.

Daily Photo Galleries

Business Photo Galleries

Tuesday, Dec. 11, 2012, 11:36 a.m.
 

PNC Bank on Tuesday wasted no time warning customers about potential trouble accessing its website as a second round of cyberattacks appeared to be causing limited disruptions.

In a move that contrasted with its initial response to an attack in September, Pennsylvania's largest bank took to social media to warn customers they could experience difficulty with online banking.

The latest assault, which was causing intermittent online problems, started with a warning on Monday by the same computer hacking group that claimed responsibility for the September cyberattack that crippled PNC's website for two days.

“In new phase, the wideness and the number of attacks will increase explicitly; and offenders and subsequently their governmental supporters will not be able to imagine and forecast the widespread and greatness of these attacks,” the group calling itself the al Qassam Cyber Fighters Group posted to Internet message board Pastebin.

In addition to PNC, the group said it intended to hit JPMorgan Chase, Bank of America, U.S. Bank and SunTrust in what are known as denial-of-service attacks, which flood a website with traffic and prevent legitimate users from gaining access.

“PNC is aware of the potential denial-of-service attack,” spokeswoman Amy Vargo said. “We are working with appropriate authorities to take precautions.”

The bank posted similar messages on its website and its Facebook and Twitter pages.

“Please be assured that PNC's website is protected by sophisticated encryption strategies that shield customer information and accounts,” the Facebook message said. “We have no information regarding timing, duration or intensity of this potential threat. Please continue to follow our page for additional updates.”

PNC downplayed the extent of the September attack even hours after its website had been virtually shut down.

Vargo said there was no connection between the bank's responses in September and Tuesday. “At this point, what we're trying to do is make customers aware” of the potential problems, she said.

If PNC customers have trouble accessing their account online, Vargo recommended they try again because problems were coming and going.

Although the September attacks caused frustration for customers, PNC said customers' personal or financial information was not compromised.

Experts have said denial-of-service attacks are meant to disrupt commerce.

In a CNBC interview in October, PNC CEO James Rohr said the bank had been “pummeled” by the hacking group and described for the first time just how extensive the onslaught had been.

“We had 38 straight hours of attacks on our systems, and we had the longest attack of all the banks. They just pummeled us,” Rohr said.

Many large U.S. banks, including Bank of America, Wells Fargo & Co., U.S. Bank, JP Morgan Chase, Capital One and BB&T were hit with the same type of attacks in September and October.

The government has said it suspects Iran might be behind the attacks. But the Qassam group claims it is retaliating over an anti-Muslim video posted to YouTube that mocks the Islamic Prophet Muhammad.

“The people, whoever it is, supposedly it's Iran, have said that they're going to just continue these attacks,” Rohr said.

Alex Nixon is a staff writer for Trib Total Media. He can be reached at 412-320-7928 or anixon@tribweb.com.

Add Alex Nixon to your Google+ circles.

Subscribe today! Click here for our subscription offers.

 

 

 


Show commenting policy

Most-Read Business Headlines

  1. Stocks bounce back from losses on reassurance from Greece
  2. UPMC offering buyouts to 3,500 employees in cost-cutting move
  3. Exxon, Chevron shareholders reject big oil restrictions
  4. Study suggests health law attracting young to balance insurers’ risks
  5. Citizens Bank executive kept busy by spinoff
  6. Air bag fix may be more elusive than hoped
  7. Billionaires club to decline as they retire
  8. Murray Energy expects to lay off as many as 1,800 more
  9. How to cover work history gaps
  10. Beaver Valley nuclear reactor returns to service
  11. Tight supply pushes home prices higher