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PNC Bank reports more online problems for customers

PNC Financial Services Group disclosed plans on Tuesday to close about 200 retail branches this year as part of a plan to cut expenses by $700 million in a tough operating environment for banks. File photo

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Thursday, Dec. 20, 2012, 11:28 a.m.
 

Some PNC Bank customers had trouble accessing their online accounts as the bank on Thursday tried to fight off a cyberattack for the second week in a row.

PNC, the largest bank in Pennsylvania, told customers through its Facebook and Twitter pages that they “may experience slowness or a delay accessing our systems at this time.”

“As of 8:00 a.m. ET this morning, PNC systems began experiencing a high volume of Internet traffic consistent with recent threats against U.S. banks,” the bank posted. “Access may be intermittent throughout the day, so we recommend that you continue to attempt to connect. We sincerely apologize for this inconvenience. Please be assured that the security of your accounts and restoring full access are our top priority.”

On several days last week, PNC experienced intermittent problems with its banking website because of high volumes of traffic, which is associated with a denial-of-service attack.

A computer hacking group on Dec. 10 posted a warning to an Internet message board saying that it planned to start a second round of cyberattacks on large U.S. banks.

On Wednesday, Wells Fargo's website was inundated with traffic, making it difficult for customers of the nation's fourth-largest bank to access their online accounts, American Banker reported.

In late September, the same computer hacking group claimed responsibility for cyberattacks on many U.S. banks, including PNC. The Downtown-based bank saw its website crippled for two days in the attacks.

Alex Nixon is a staff writer for Trib Total Media. He can be reached at 412-320-7928 or anixon@tribweb.com.

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