Citizens Bank dealing with issues regarding online services
By Rick Wills
Published: Saturday, Jan. 26, 2013, 11:20 a.m.
Citizens Bank has become the latest large U.S. bank to have online services disrupted — apparently by hackers.
Since Thursday, the banks' customers have had intermittent difficulty in getting access to online and mobile banking services, bank officials said.
The bank is not describing the problems as part of a cyber attack, but Theresa M. McLaughlin, the bank's chief marketing and communications officer, said in a letter to bank customers that they were “similar to disruptions that recently have impacted other U.S. banks.”
Its website has experienced temporary disruptions because of an unusually high volume of Internet traffic, known as distributed denial of service, or DDoS, McLaughlin said. Citizens customers may experience either slow response times or unavailability of online and mobile banking. Some Citizens' customers expressed frustration and worry on the bank's Facebook page.
This month, a computer-hacking group that claims responsibility for cyber attacks on PNC Bank vowed to continue trying to shut down American banking websites for at least the next six months.
The assault on PNC's website started in early December. Other banks affected by attacks included JPMorgan Chase, Bank of America and Wells Fargo.
A group calling itself the Martyr Izz ad-Din al-Qassam Cyber Fighters claimed responsibility on an Internet posting and says the attacks are in retaliation for an anti-Muslim video posted on YouTube.
E. Douglas Harris, executive director of the CyberSecurity and Emergency Preparedness Institute at the University of Texas at Dallas said such attacks have so far mostly been an annoyance to customers.
“I personally think this is part of a bigger plan. They are just trying to see what they can get away with. What would happen if Wall Street shut down for a week?” he said.
Financial institutions have not adequately designed for Internet security, Harris said.
“We are not designing for security well enough. We are patching things up after there are problems,” he said.
Rick Wills is a staff writer for Trib Total Media. He can be reached at 412-320-7944 or at firstname.lastname@example.org.
Show commenting policy
TribLive commenting policy
You are solely responsible for your comments and by using TribLive.com you agree to our Terms of Service.
We moderate comments. Our goal is to provide substantive commentary for a general readership. By screening submissions, we provide a space where readers can share intelligent and informed commentary that enhances the quality of our news and information.
While most comments will be posted if they are on-topic and not abusive, moderating decisions are subjective. We will make them as carefully and consistently as we can. Because of the volume of reader comments, we cannot review individual moderation decisions with readers.
We value thoughtful comments representing a range of views that make their point quickly and politely. We make an effort to protect discussions from repeated comments either by the same reader or different readers.
We follow the same standards for taste as the daily newspaper. A few things we won't tolerate: personal attacks, obscenity, vulgarity, profanity (including expletives and letters followed by dashes), commercial promotion, impersonations, incoherence, proselytizing and SHOUTING. Don't include URLs to Web sites.
We do not edit comments. They are either approved or deleted. We reserve the right to edit a comment that is quoted or excerpted in an article. In this case, we may fix spelling and punctuation.
We welcome strong opinions and criticism of our work, but we don't want comments to become bogged down with discussions of our policies and we will moderate accordingly.
We appreciate it when readers and people quoted in articles or blog posts point out errors of fact or emphasis and will investigate all assertions. But these suggestions should be sent via e-mail. To avoid distracting other readers, we won't publish comments that suggest a correction. Instead, corrections will be made in a blog post or in an article.
- Health-insurance mandate poses potential hitch for volunteer fire companies
- PNC plans to do away with tellers
- Washington County gas drilling spill cited in lawsuit not reported to state
- Pace of enrollments on Healthcare.gov more than double, government says
- Maximize tax deductions with charitable gift
- Poll shows strong opposition to in-flight calls
- Traditional office holiday parties ditched
- Consol acquires drilling rights from Dominion
- RBS paying $100M to settle US, NY sanction claims
- Czech brewer gets Budweiser trademark
- IKEA recalls millions of children’s lamps