Health care 'navigators' to help patients
Community health care “navigators” at three Western Pennsylvania hospitals will work to improve quality of care, under a pilot program paid for by the Highmark Foundation.
The foundation will donate $254,500 to the program and team with consulting firm Accenture to train 16 people for St. Vincent Health System in Erie, Allegheny Valley Hospital in Natrona Heights, and a third undetermined hospital.
The navigators, who are not medical professionals, would help connect patients with primary care services. That can reduce no-shows for doctor appointments, decrease hospital admissions and cut unnecessary emergency department visits, the foundation said.
Allegheny and Erie counties need such services because some people have limited access to care, and county statistics show health disparities and low-income and racial or ethnic diversity within the patient population, the foundation said.
“Patient navigation not only creates a one-on-one connection for the patient, it serves as a low-cost investment that delivers significant value to care delivery,” said Jean-Pierre Stephan, who leads health consumer and services strategy for Accenture.
The Highmark Foundation is the charitable arm of Highmark Inc., the state's largest health insurer, which has deals to buy St. Vincent Health System and West Penn Allegheny Health System, the owner of Allegheny Valley.
Alex Nixon is a staff writer for Trib Total Media. He can be reached at 412-320-7928 or firstname.lastname@example.org.
Add Alex Nixon to your Google+ circles.
Show commenting policy
TribLive commenting policy
You are solely responsible for your comments and by using TribLive.com you agree to our Terms of Service.
We moderate comments. Our goal is to provide substantive commentary for a general readership. By screening submissions, we provide a space where readers can share intelligent and informed commentary that enhances the quality of our news and information.
While most comments will be posted if they are on-topic and not abusive, moderating decisions are subjective. We will make them as carefully and consistently as we can. Because of the volume of reader comments, we cannot review individual moderation decisions with readers.
We value thoughtful comments representing a range of views that make their point quickly and politely. We make an effort to protect discussions from repeated comments either by the same reader or different readers.
We follow the same standards for taste as the daily newspaper. A few things we won't tolerate: personal attacks, obscenity, vulgarity, profanity (including expletives and letters followed by dashes), commercial promotion, impersonations, incoherence, proselytizing and SHOUTING. Don't include URLs to Web sites.
We do not edit comments. They are either approved or deleted. We reserve the right to edit a comment that is quoted or excerpted in an article. In this case, we may fix spelling and punctuation.
We welcome strong opinions and criticism of our work, but we don't want comments to become bogged down with discussions of our policies and we will moderate accordingly.
We appreciate it when readers and people quoted in articles or blog posts point out errors of fact or emphasis and will investigate all assertions. But these suggestions should be sent via e-mail. To avoid distracting other readers, we won't publish comments that suggest a correction. Instead, corrections will be made in a blog post or in an article.
- U-PARC houses companies ranging from innovative to traditional
- States clear way for startups to use crowdfunding
- Deported migrants find home at call centers
- Compelling cases exist for cashing out, staying in as stock market soars
- Students walk shop class path to excellence
- 2 top technology officers leave UPMC
- Lower your cable bill by streaming shows
- Gas drilling company withdraws application for forced pooling in Western Pennsylvania
- UPMC to help China build private medical center to boost public care there
- Dairy Queen victim of malware attack