Frequent-flier miles not always transferable upon death
Do your frequent-flier miles expire when you do?
It's a simple question that today has a complicated answer.
And it has become more relevant as larger portions of Americans' assets move from the material world to the digital realm — and as they invest time and effort into loyalty programs that have an estimated $50 billion of accumulated value.
Individuals could rack up thousands of dollars' worth of rewards. Yet policies are varied and inconsistent for bequeathing airline miles and other loyalty rewards to a beneficiary, according to a recent study, “Inherit the Windfall” by Colloquy, the research group for loyalty program provider LoyaltyOne.
“There are still a number of programs that haven't established explicit policies,” said Colloquy Research Director Jeff Berry, author of the report. “Our research was frustrating at times because we couldn't get an answer, or called a couple times and got different answers.”
Some programs allow the transfer of accumulated points, while others explicitly do not. Some charge a fee, while others waive fees partially or entirely, Colloquy found. Some limit to whom a program member can bequeath rewards. Some allow points to be redeemed for a certain time when a person dies, but not the outright transfer of them.
Some policies are clear and published online; others are vague, unpublished or inconsistently applied. Worse, some phone customer representatives were ill-informed, providing answers that contradict written policies, Colloquy found.
“People definitely need a wake-up call on this,” said Brian Kelly, founder of ThePointsGuy.com, a website that advises people on how to accumulate and use travel points and miles.
Especially with frequent-flier programs, accumulated rewards can reach into the tens of thousands of dollars. At minimum, miles are worth 1 cent each, but they can be worth much more. For example, 100,000 miles might buy you a business-class ticket to Europe worth $5,000.
“It's a subject no one wants to talk about, but if you already lost somebody in your life, don't lose a bunch of money too,” Kelly said.
U.S. airlines are a good example of varied policies.
Frequent-flier miles or points can't be transferred upon death on Delta Air Lines and Southwest Airlines. American Airlines and US Airways, however, allow the free transfer of those rewards when a person dies. United Airlines allows a transfer but charges $150.
Berry said he doesn't object to companies making a business decision to prohibit transfers upon death, but they should be clear and transparent about it.
For example, Southwest Airlines, known for being customer-friendly, does not allow transfers upon death of its Rapid Rewards points. But it is quite clear about it, Berry said. And, according to a Southwest spokesman, it will tell customers that whoever has access to the dead person's account has access to the accumulated points.
US Airways has a clear policy, published online, that says accumulated miles can be transferred to the estate within a year of death. It requires appropriate documentation, such as a death certificate and proof of beneficiary.
Delta changed its policy this year to disallow transfers. A Delta spokesman said that was a trade-off for offering airline miles that do not expire.
United MileagePlus miles are transferable with proper documentation and a flat $150 mileage-transfer fee.
American Airlines allows transfers of AAdvantage miles and sends a packet with an affidavit for the beneficiary to fill out. A signature of the surviving spouse, the executor of the estate or sole heir is required, as is a copy of the death certificate. Transfers are processed within seven business days, the airline said.
Loyalty programs are big business, extending beyond frequent-flier miles to credit card rewards, hotel points and a host of others. Memberships in such programs increased more than 26 percent in the past two years, and all those miles, points and rewards are worth about $50 billion, according to the most recent numbers from Colloquy. The average American is a member of 22 loyalty programs.
From a consumer perspective, the more people invest in an asset, the stronger the sense of ownership they have toward it, Berry said.
“Although it's not technically an asset, it may feel that way, similar to a bank balance,” Berry said.
Show commenting policy
TribLive commenting policy
You are solely responsible for your comments and by using TribLive.com you agree to our Terms of Service.
We moderate comments. Our goal is to provide substantive commentary for a general readership. By screening submissions, we provide a space where readers can share intelligent and informed commentary that enhances the quality of our news and information.
While most comments will be posted if they are on-topic and not abusive, moderating decisions are subjective. We will make them as carefully and consistently as we can. Because of the volume of reader comments, we cannot review individual moderation decisions with readers.
We value thoughtful comments representing a range of views that make their point quickly and politely. We make an effort to protect discussions from repeated comments either by the same reader or different readers.
We follow the same standards for taste as the daily newspaper. A few things we won't tolerate: personal attacks, obscenity, vulgarity, profanity (including expletives and letters followed by dashes), commercial promotion, impersonations, incoherence, proselytizing and SHOUTING. Don't include URLs to Web sites.
We do not edit comments. They are either approved or deleted. We reserve the right to edit a comment that is quoted or excerpted in an article. In this case, we may fix spelling and punctuation.
We welcome strong opinions and criticism of our work, but we don't want comments to become bogged down with discussions of our policies and we will moderate accordingly.
We appreciate it when readers and people quoted in articles or blog posts point out errors of fact or emphasis and will investigate all assertions. But these suggestions should be sent via e-mail. To avoid distracting other readers, we won't publish comments that suggest a correction. Instead, corrections will be made in a blog post or in an article.
- EPA says it won’t reguluate coal ash as hazardous waste
- Real estate union: Howard Hanna buys Langholz Wilson Ellis
- Asked about Cuban cigars’ availability, retailers point to trade embargo
- ExOne Co. moves solidify authority under CEO
- Treasury turns profit as it exits GM bailout
- Americans support strict rules for drones in poll
- Some in Western Pa. affected by Staples data breach
- First Niagara to cut 200 jobs; Pittsburgh impact unclear
- Pennsylvania jobless rate drops to 5.1 percent
- CR-V popular, fuel-efficient
- Upscale Verano takes part in Buick’s success