TribLIVE

| Business


 
Larger text Larger text Smaller text Smaller text | Order Photo Reprints

GM CEO Barra listens to customer complaints

By The Associated Press
Thursday, March 27, 2014, 12:01 a.m.
 

General Motors CEO Mary Barra is spending time in the automaker's call center listening to customer complaints.

The new CEO spent about a half-hour on Thursday wearing a headset at the suburban Detroit center and plans to return there periodically.

GM on Wednesday posted five videos of Barra on its website. It's trying to counter bad press from a recall of 1.6 million cars for faulty ignition switches.

GM has admitted it knew about the problem for at least a decade but did not recall the cars until last month. The problem is linked to at least 12 deaths.

Spokesman Greg Martin says that during the time Barra listened in last week, no one called about the recall.

 

 
 


Show commenting policy

Most-Read Business Headlines

  1. Pittsburgh Brewing Co. tries to reconnect with region, return to glory days
  2. Hiring in shale industry shifts to skilled workers
  3. EPA hearings to bring coal debate to Pittsburgh streets
  4. Groups stand against ‘sub-minimum’ wage for workers with disabilities
  5. Central Blood Bank parent in merger talks with Florida system
  6. Dollar Tree buying Family Dollar for $8.5 billion
  7. Construction of $500M power plant in South Huntingdon stalled
  8. Not all pleased about jobs
  9. Car dealers find silver lining in cloud of vehicle recalls
  10. Amwell wastewater site to be shut down
  11. Plug-in Accord makes gas station visits rare
Subscribe today! Click here for our subscription offers.