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GM CEO Barra listens to customer complaints

By The Associated Press
Thursday, March 27, 2014, 12:01 a.m.

General Motors CEO Mary Barra is spending time in the automaker's call center listening to customer complaints.

The new CEO spent about a half-hour on Thursday wearing a headset at the suburban Detroit center and plans to return there periodically.

GM on Wednesday posted five videos of Barra on its website. It's trying to counter bad press from a recall of 1.6 million cars for faulty ignition switches.

GM has admitted it knew about the problem for at least a decade but did not recall the cars until last month. The problem is linked to at least 12 deaths.

Spokesman Greg Martin says that during the time Barra listened in last week, no one called about the recall.



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