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Target officer responds to employee rant over culture

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By USA Today
Thursday, May 15, 2014, 12:01 a.m.

A week after Gawker published an anonymous rant from a Target corporate employee that revealed the extent to which the retailer's huge data breach has affected employee and customer morale, the retailer's chief marketing officer, Jeff Jones, responded with a LinkedIn post titled “The Truth Hurts.”

In the letter, the employee writes about Target's unproductive staffing strategy that rewards in-office socializing over producing results, and Target's tendency to follow what other retailers are doing instead of innovating.

Jones writes: “While we would have preferred to have a conversation like this with the team member directly, speaking openly and honestly and challenging norms is exactly what we need to be doing today and every day going forward.”

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