New car quality survey crowns Porsche, Jaguar, Lexus, Hyundai and Toyota
DETROIT — The race to fill vehicles with the latest technology is hurting quality.
Buyers reported more problems in their new cars and trucks this year than last year, according to rankings released on Wednesday by the consulting firm J.D. Power. It was the second straight increase since 2012, when the average number of problems in new cars and trucks hit an all-time low.
Automakers are feeling pressure to add technology and update vehicles quickly so they don't get stale. But car buyers are frustrated with Bluetooth systems that won't connect to their phones, voice recognition systems that don't understand them and navigation systems that are not getting them where they need to go.
“Anytime you make a significant change to a vehicle, you have the opportunity to introduce more problems,” said David Sargent, vice president for global automotive at J.D. Power.
Porsche, Jaguar, Lexus, Hyundai and Toyota were the best-performing brands in this year's survey. The worst performers were Fiat, Jeep, Mitsubishi, Scion and Mazda.
Buyers reported an average of 116 problems per 100 vehicles in the first 90 days of ownership, up 3 percent from last year. J.D. Power surveyed 86,000 owners between February and March.
One major brand, Tesla, is not included because J.D. Power didn't have enough data from owners.
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