Munhall officials discuss communication problems, nonemergency phone numbers
Munhall officials are discussing whether a new nonemergency phone number is needed for the police department after councilman Rick Brennan reported various communication problems.
“I just think that what we have now is not working,” Brennan said at a meeting on Wednesday. “We're almost alienating our police department from the people.”
Calls to the former police number, 412-464-7300, are rerouted to the Allegheny County 911 Center as part of the borough's switch from its own dispatching service to county communications earlier this year.
Police Capt. Scott Snyder acknowledged an increased call volume recorded in the department's monthly report as a result of the switch, because of emergency and nonemergency calls being dispatched by the 911 center.
Before the switch, borough dispatchers were able to handle a variety of nonemergency calls.
The borough office number, 412-464-7310, sends callers to an automated message where they can press 7 to speak to someone in the police department. That option has another automated message in which callers can search a department directory.
Brennan said he had several problems with the automated system when attempting to reach police Chief Pat Campbell.
“There's a big room for improvement,” Brennan said about the system.
“I think we've lost a community-friendly police department by not having someone man that desk,” councilman Rob Falce said.
“We have plenty of people who can pick up a phone,” councilman Bernie Shields said. “No one's assigned to do it.”
Mayor Raymond Bodnar suggested increasing a security guard's hours so he could be around to answer the phones.
Council took no action on the matter when Shields said the additional hours would make the employee full time, which includes benefits.
After further discussion, including a few audience comments, it was decided that the phone vendor, Telephonix, would be contacted to fix the communication problems.
“It's easily rectifiable,” council president Dan Lloyd said.
Bodnar swore in new Civil Service Commission alternate members Harold Woodburn and Raymond Kondas.
Council appointed Benefits Network Inc. as the borough's broker of record for health plan and negotiations by a 5-1 vote. Council vice president Harvey Inglis was absent. Councilman Rich Votedian dissented.
Council approved entering into an agreement with Optimus Risk Services for safety and health services in relation to workers compensation premium reduction and case management services. The agreement is effective on Oct. 1 at no cost for one year, then $795 per month effective Oct. 1, 2015.
It is an annual agreement. The vote was 5-1 with Votedian dissenting.
Council approved advertising for a public works supervisor position by a 5-1 vote with Votedian dissenting.
Votedian said prior to those motions that he did not feel comfortable with various agenda items, and wanted more discussion.
Michael DiVittorio is a staff writer for Trib Total Media. He can be reached at 412-664-9161 ext. 1965, or firstname.lastname@example.org.
Show commenting policy
TribLive commenting policy
You are solely responsible for your comments and by using TribLive.com you agree to our Terms of Service.
We moderate comments. Our goal is to provide substantive commentary for a general readership. By screening submissions, we provide a space where readers can share intelligent and informed commentary that enhances the quality of our news and information.
While most comments will be posted if they are on-topic and not abusive, moderating decisions are subjective. We will make them as carefully and consistently as we can. Because of the volume of reader comments, we cannot review individual moderation decisions with readers.
We value thoughtful comments representing a range of views that make their point quickly and politely. We make an effort to protect discussions from repeated comments either by the same reader or different readers.
We follow the same standards for taste as the daily newspaper. A few things we won't tolerate: personal attacks, obscenity, vulgarity, profanity (including expletives and letters followed by dashes), commercial promotion, impersonations, incoherence, proselytizing and SHOUTING. Don't include URLs to Web sites.
We do not edit comments. They are either approved or deleted. We reserve the right to edit a comment that is quoted or excerpted in an article. In this case, we may fix spelling and punctuation.
We welcome strong opinions and criticism of our work, but we don't want comments to become bogged down with discussions of our policies and we will moderate accordingly.
We appreciate it when readers and people quoted in articles or blog posts point out errors of fact or emphasis and will investigate all assertions. But these suggestions should be sent via e-mail. To avoid distracting other readers, we won't publish comments that suggest a correction. Instead, corrections will be made in a blog post or in an article.
- Time catches up with longstanding Port Vue group
- Jefferson Hospital flag-raising kicks off Donate Life Month
- McKeesport council action paves way for development
- Lincoln refines its public works dept.
- West Elizabeth seeks funding to replace borough garage, fire station
- McKeesport property deemed ripe for development
- Washington County sex offender gets 25 to 50 years in plea deal with Mon Valley victims
- Mon Valley schools honored for commitment to music education
- East Allegheny may consider contract with new transporter
- Responsibility for sinkhole near Glassport remains uncertain
- Damaged Marina at McKees Point still slated to open in May