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Valley resident new CEO at Jefferson

| Wednesday, July 30, 2014, 12:01 a.m.
Louise Urban speaks at the recently opening of the new Comprehensive Cancer Center at Jefferson Hospital.

When Louise Urban was recently named president and CEO of Jefferson Hospital, it was the pinnacle of her 23-year career at the health care system.

It also came as a result of the experiences she has had along the way.

Urban joined Jefferson Hospital as a registered nurse in the intensive care unit in 1991. She has been promoted numerous times, having been an assistant nurse manager and patient care manager in the ICU and director of patient care services.

“Nursing taught me that caring for patients and their families requires a focus on the total experience including quality, safety, compassion and empathy,” Urban said. “This provided me a fundamental understanding of our mission as health care providers and will keep me grounded and focused on keeping the patient at the center of everything we do.”

In 2006, she was promoted to vice president of patient care services and chief nursing officer. She was named senior vice president of hospital operations in 2010 and president and chief operating officer in October 2012.

A graduate of the Western Pennsylvania Hospital School of Nursing, she received a bachelor of science degree in nursing from California University of Pennsylvania and a master of science degree in health service administration from the University of St. Francis.

Urban said her most recent administrative responsibilities gave her a broader knowledge of all of the functions within the organization that compliment and support the services it provides.

Urban said her goal as president will be to oversee the continued growth and success of the hospital.

“My plans are to assure that Jefferson Hospital as part of the Allegheny Health Network continues to meet the needs of the communities we serve by providing outstanding quality and superior customer service at the lowest cost that is close to home,” said the North Belle Vernon resident, who graduated from Belle Vernon Area High school in 1982.

“This is a great time to step into this role because we are expanding and implementing new services at Jefferson. We recently opened our new comprehensive cancer center at Jefferson as well as our new women's center. And in November we will be opening our inpatient labor and delivery unit.”

A groundbreaking ceremony was held June 5 for a $17 million addition to the Bethel Park Health and Wellness Pavilion.

The 35,750-square-foot addition will include a state-of-the-art 18,000-square-foot ambulatory surgery center with three operating rooms and two GI procedure rooms, a medical oncology suite with six treatment chairs, a family practice suite and a physician office. The new facility is scheduled to open in 2015.

“I look forward to continuing to bring new services and programs that will be high quality, accessible and affordable to the many communities we serve,” she said.

On July 10, the Allegheny Health Network Cancer Institute at Jefferson Hospital was opened.

“We recently celebrated the one-year anniversary of our integrated health care system coming together to offer the people of western Pennsylvania a new choice for high quality, innovative, accessible and affordable health care services,” Urban said. “Together with Highmark, we are living up to that promise and have taken tremendous strides in building a health care system that is keenly focused on delivering an exceptional experience to patients at every opportunity.”

Urban said she plans to continue that strategy.

“Our philosophy for how patients can be better served is the commitment we have made to keeping care in the community, whenever possible,” Urban said.

Chris Buckley is a staff writer for Trib Total Media. He can be reached at 724-684-2642 or