Multiple ZIPs complicate Mutual Aid subscription drive in Murrysville area
Murrysville-area ZIP code confusion struck earlier this month when a Delmont-area emergency management service asked many Murrysville and Export residents to sign up for its ambulance service.
Mutual Aid, the EMS company that responds to Delmont emergencies, mistakenly sent out subscription requests to an unknown number of Murrysville and Export residents. Those communities are served by the Medic One ambulance service.
“This was not a planned, aggressive take-over,” said Dennis Todaro, controller for Mutual Aid. “This has been a problem for years – it's not anything new. But I think we can work the problem out amicably.”
Todaro said the problem came from the way local ZIP codes are organized. Several municipalities — including Murrysville and Salem Township — are divided into multiple ZIP codes.
About 60 percent of Murrysville residents don't have a Murrysville mailing address; the municipality is split between seven ZIP codes — Murrysville, Export, Delmont, New Kensington, Monroeville, Jeannette, and Plum/Pittsburgh.
Some who live in Salem Township have an Export address.
Traditionally, Mutual Aid has sent its subscription requests based on ZIP code without being able to differentiate between communities served by the ambulance service, Todaro said. While some areas are set for a dual response, he said, a recently purchased software package should solve the problem.
“Some of our streets in our ZIP areas were covered by Murrysville Medic One, some were covered by Mutual Aid,” Todaro said.
Earlier this month, Murrysville Mayor Bob Brooks commented on the additional mailings and reminded residents that Medic One is the municipal EMS provider. He suggested Murrysville residents disregard Mutual Aid's notice and subscribe to Medic One's service.
Todaro said Mutual Aid mails out to 70,000 homes in its coverage area, which includes Greensburg. He said he didn't know the number of mailings that went to residents served by Medic One and that the number was “insignificant.”
Daveen Rae Kurutz is a staff writer for Trib Total Media. She can be reached at 412-856-7400, ext. 8627, or email@example.com.
Show commenting policy
TribLive commenting policy
You are solely responsible for your comments and by using TribLive.com you agree to our Terms of Service.
We moderate comments. Our goal is to provide substantive commentary for a general readership. By screening submissions, we provide a space where readers can share intelligent and informed commentary that enhances the quality of our news and information.
While most comments will be posted if they are on-topic and not abusive, moderating decisions are subjective. We will make them as carefully and consistently as we can. Because of the volume of reader comments, we cannot review individual moderation decisions with readers.
We value thoughtful comments representing a range of views that make their point quickly and politely. We make an effort to protect discussions from repeated comments either by the same reader or different readers.
We follow the same standards for taste as the daily newspaper. A few things we won't tolerate: personal attacks, obscenity, vulgarity, profanity (including expletives and letters followed by dashes), commercial promotion, impersonations, incoherence, proselytizing and SHOUTING. Don't include URLs to Web sites.
We do not edit comments. They are either approved or deleted. We reserve the right to edit a comment that is quoted or excerpted in an article. In this case, we may fix spelling and punctuation.
We welcome strong opinions and criticism of our work, but we don't want comments to become bogged down with discussions of our policies and we will moderate accordingly.
We appreciate it when readers and people quoted in articles or blog posts point out errors of fact or emphasis and will investigate all assertions. But these suggestions should be sent via e-mail. To avoid distracting other readers, we won't publish comments that suggest a correction. Instead, corrections will be made in a blog post or in an article.
- Woman evaluated after Murrysville crash
- Plans being made for new Delmont library location
- Franklin Regional brings ‘Mary Poppins’ to the stage
- Evankovich moves his Murrysville office
- Murrysville council accepts Boyd’s resignation after all
- Policy bars Delmont staff from talking about borough matters
- Murrysville dancer Ziegler on stage at Grammys