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Murrysville to switch to 911 dispatch service on Dec. 2

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Wednesday, Nov. 13, 2013, 9:01 p.m.

When Murrysville switches from local dispatchers to county 911 service next month, residents will begin to use the three-digit phone number for emergency service.

But Police Chief Tom Seefeld is reminding residents that they should continue to dial 724-327-2111 for emergencies until the police force goes on line with county 911 on Dec. 2.

Starting then, the Westmoreland County Department of Public Safety will handle dispatch service.

Although local residents should dial 911 for emergencies after that point, the old number will remain available for use for six months.

The old number will forward calls to county dispatchers.

Examples of emergency calls are reports of a crime that has or is being committed, a traffic crash, a domestic-violence incident or a life-threatening situation, Seefeld said.

Nonemergency calls — such as requests for directions, reporting a lost dog or requests for information about a municipal event — should be directed to 724-327-2100 now and after the dispatching change.

Callers should follow the phone prompts to speak to a police administrative assistant or to connect with an officer's extension.

The police department's administrative assistants work Monday through Friday from 6 a.m. to midnight. People can visit the station during those hours for copies of reports, general inquiries or to meet with an officer.

During off-hours, those who come to the station needing to contact 911 can use the red phone on the exterior of the building and follow the posted instructions listed next to the phone.

For questions or concerns about the dispatch switch, residents can call Seefeld at 724-327-2100, ext. 205, or Capt. Rob Liermann, ext. 204.

— Staff report

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