Notices to shut off water in Brentwood Borough mailed to residents
Water will be shut off for some residents in Brentwood Borough.
Roughly 700 residents, of the 9,620 who live in Brentwood, have received notices from the borough that their water is going to be shut off because of delinquent bills, borough manager George Zboyovsky said.
Borough officials announced in January that Pennsylvania American Water, based in Hershey, no longer would be charging residents for water and sewage usage on the same bill effective Oct. 1, 2012. Jordan Tax Service, based in McMurray, was selected to collect the borough's current sewage fees.
“(Brentwood usually has) 400 to 500 delinquent accounts a month that Jordan turns over to us,” Zboyovsky said. Some residents, such as Stephanie Richards, 44, say they are confused by the billing statements they are receiving from Jordan Tax Service.
“They aren't even billing correctly,” Richards said. “Nobody can even tell me anything.”
Richards received a bill in January without meter readings that was almost double the amount of a regular payment. She also received bills that fluctuated by 12 gallons. Richards said she makes regular payments on her bills but stopped when she didn't understand what they were billing.
“(Jordan) can't tell me what months they were billing me for,” Richards said.
She received a notice from Brentwood two weeks ago stating that she owed $88 to the borough.
“It appears to be more of a software or a computer glitch,” Zboyovsky said. “(Jordan Tax) told us there were some numbers that were incorrect, and they are going to be issuing refunds to all of those affected.”
Jordan Tax officials declined comment.
The borough received a list from Jordan Tax noting which residents were affected by the glitch. Those residents will not have to pay the delinquent fees. Everyone else will be handled as usual, Zboyovsky said.
Residents have 60 days to pay their bills from Jordan Tax before the bills are turned over to the borough. Residents then have 10 days after receiving their water shut-off notice to pay the delinquent fee to the borough. The fee to turn water on or off is $30.
Brittany Goncar is a staff writer for Trib Total Media. She can be reached at 412-388-5803 or firstname.lastname@example.org.