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Unhappy with Palmco

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Friday, Aug. 19, 2011

Thank you for the June 19 article "Energy market lacks power." It was very informative. Unfortunately, it came too late to prevent what happened to me.

I accepted an offer from Palmco Power PA LLC, for a rate of 6.49 cents per kilowatt-hour. Before switching to Palmco in March, I was with Allegheny Power at a rate of 6.81 cents/kwh.

This rate appeared on my electric bill for three months, lulling me into believing that all was well. At no time was I told in writing or by phone this was a "variable" rate.

In May, Palmco went to 10.23 cents. That's when I discovered the variable rate that went up.

So I canceled Palmco and called West Penn Power, which told me it would take 30 days for the change. I got my last Palmco bill and the rate had risen to 15.5 cents -- more than double the rate from February.

After a long telephone call with delays on hold, I finally asked who would be the appropriate person to accept service from my upcoming lawsuit. There was a sudden change in tone from obnoxious to "What will make you happy?" I bit my tongue to keep from saying, "To see you and your company out of business."

Palmco offered a small refund, but I threatened to sue unless I received a full refund of everything I paid in excess of the original rate.

They agreed, but I haven't received my refund yet. If I don't see it soon, I will sue.

David M. Check


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