AT&T cuts jobs at two Pittsburgh call centers
AT&T workers who are losing their jobs at two Pittsburgh call centers can relocate to other states where the positions are being consolidated and some could be hired for openings in the local area, the company said Monday.
The workers, members of Communications Workers of America, service calls from AT&T business customers and consumer sales. The union said the move will affect 200 workers but AT&T spokesman Marty Richter declined to confirm that number.
Richter said “ongoing significant declines in call volumes” at the two centers prompted the decision to move the work to other states. The consumer call center work is shifting to Lee's Summit, Mo., while business center jobs are moving to Jacksonville, Fla., and Syracuse, N.Y.
“Those who elect not to follow their work can apply for other AT&T positions in the area. Those who choose not to follow the work and leave the business will receive severance,” Richter said.
AT&T said it has lost more than 48 percent of its wired access lines, or nearly 30 million lines, in the last five years because customers increasingly are relying on wireless phones and disconnecting land lines.
Kim Leonard is a staff writer for Trib Total Media. She can be reached at 412-380-5606 or firstname.lastname@example.org.
Show commenting policy
TribLive commenting policy
You are solely responsible for your comments and by using TribLive.com you agree to our Terms of Service.
We moderate comments. Our goal is to provide substantive commentary for a general readership. By screening submissions, we provide a space where readers can share intelligent and informed commentary that enhances the quality of our news and information.
While most comments will be posted if they are on-topic and not abusive, moderating decisions are subjective. We will make them as carefully and consistently as we can. Because of the volume of reader comments, we cannot review individual moderation decisions with readers.
We value thoughtful comments representing a range of views that make their point quickly and politely. We make an effort to protect discussions from repeated comments either by the same reader or different readers.
We follow the same standards for taste as the daily newspaper. A few things we won't tolerate: personal attacks, obscenity, vulgarity, profanity (including expletives and letters followed by dashes), commercial promotion, impersonations, incoherence, proselytizing and SHOUTING. Don't include URLs to Web sites.
We do not edit comments. They are either approved or deleted. We reserve the right to edit a comment that is quoted or excerpted in an article. In this case, we may fix spelling and punctuation.
We welcome strong opinions and criticism of our work, but we don't want comments to become bogged down with discussions of our policies and we will moderate accordingly.
We appreciate it when readers and people quoted in articles or blog posts point out errors of fact or emphasis and will investigate all assertions. But these suggestions should be sent via e-mail. To avoid distracting other readers, we won't publish comments that suggest a correction. Instead, corrections will be made in a blog post or in an article.
- Reagan shooter Hinckley closer to permanent freedom
- Fights reported, shots fired outside Monroeville Mall restaurant
- Crosby’s 2 goals lift Penguins past Rangers, even series
- Steelers won’t be backed into a corner at NFL Draft
- Starkey: Taylor’s type fading away
- Marte jump-starts Pirates in win over Brewers
- Penguins’ Martin a marked man in series with Rangers
- Use of multiple contractors could leave oil, gas operators open to hackers
- Pirates notebook: Is it time for Kang to head to Indy?
- Penguins notebook: Johnston says Perron needs to shoot
- Transportation challenges rife as Pittsburgh focuses on making fixes