AT&T cuts jobs at two Pittsburgh call centers
AT&T workers who are losing their jobs at two Pittsburgh call centers can relocate to other states where the positions are being consolidated and some could be hired for openings in the local area, the company said Monday.
The workers, members of Communications Workers of America, service calls from AT&T business customers and consumer sales. The union said the move will affect 200 workers but AT&T spokesman Marty Richter declined to confirm that number.
Richter said “ongoing significant declines in call volumes” at the two centers prompted the decision to move the work to other states. The consumer call center work is shifting to Lee's Summit, Mo., while business center jobs are moving to Jacksonville, Fla., and Syracuse, N.Y.
“Those who elect not to follow their work can apply for other AT&T positions in the area. Those who choose not to follow the work and leave the business will receive severance,” Richter said.
AT&T said it has lost more than 48 percent of its wired access lines, or nearly 30 million lines, in the last five years because customers increasingly are relying on wireless phones and disconnecting land lines.
Kim Leonard is a staff writer for Trib Total Media. She can be reached at 412-380-5606 or firstname.lastname@example.org.