Larger text
Smaller text
AT&T cuts jobs at two Pittsburgh call centers
Assistant Metro Editor
Pittsburgh Tribune-Review
Contact Us | Video | RSS | Mobile
Daily Photo Galleries
By Kim Leonard
Published: Friday, March 15, 2013, 11:36 p.m.
Updated: Monday, April 22, 2013
AT&T workers who are losing their jobs at two Pittsburgh call centers can relocate to other states where the positions are being consolidated and some could be hired for openings in the local area, the company said Monday.
The workers, members of Communications Workers of America, service calls from AT&T business customers and consumer sales. The union said the move will affect 200 workers but AT&T spokesman Marty Richter declined to confirm that number.
Richter said “ongoing significant declines in call volumes” at the two centers prompted the decision to move the work to other states. The consumer call center work is shifting to Lee's Summit, Mo., while business center jobs are moving to Jacksonville, Fla., and Syracuse, N.Y.
“Those who elect not to follow their work can apply for other AT&T positions in the area. Those who choose not to follow the work and leave the business will receive severance,” Richter said.
AT&T said it has lost more than 48 percent of its wired access lines, or nearly 30 million lines, in the last five years because customers increasingly are relying on wireless phones and disconnecting land lines.
Kim Leonard is a staff writer for Trib Total Media. She can be reached at 412-380-5606 or kleonard@tribweb.com.
Most-Read Stories
- NHL insider: Penguins’ Shero seems ready to move Letang
- Penguins notebook: Pens talking with Dupuis’ reps
- Pitt gets commits from QB, local RB
- Pirates notebook: Beanballs escalate tension against Reds
- Morton, quick start propel Pirates past Reds
- Bethel Park offensive lineman Grimm picks Pitt
- Plan for Greensburg loft apartments receives approval
- Steelers rookie safety Thomas learning from Polamalu, Clark
- Pirates announce signing of first-round pick McGuire
- Highmark to extend self-insurance plans to small businesses
- Pitt research facility dedicated in Hill District
You must be signed in to add comments
To comment, click the Sign in or sign up at the very top of this page.
AT&T announced there will be 200 openings in the call center in India !
Submitted by: M on Saturday, March 16, 2013
With the present condition of the economy and the rise in company profits this sounds like profiteering to me.
Subscribe today! Click here for our subscription offers.
