TribLIVE

| News


 
Larger text Larger text Smaller text Smaller text | Order Photo Reprints

AT&T cuts jobs at two Pittsburgh call centers

On the Grid

From the shale fields to the cooling towers, Trib Total Media covers the energy industry in Western Pennsylvania and beyond. For the latest news and views on gas, coal, electricity and more, check out On the Grid today.

Daily Photo Galleries

Friday, March 15, 2013, 11:36 p.m.
 

AT&T workers who are losing their jobs at two Pittsburgh call centers can relocate to other states where the positions are being consolidated and some could be hired for openings in the local area, the company said Monday.

The workers, members of Communications Workers of America, service calls from AT&T business customers and consumer sales. The union said the move will affect 200 workers but AT&T spokesman Marty Richter declined to confirm that number.

Richter said “ongoing significant declines in call volumes” at the two centers prompted the decision to move the work to other states. The consumer call center work is shifting to Lee's Summit, Mo., while business center jobs are moving to Jacksonville, Fla., and Syracuse, N.Y.

“Those who elect not to follow their work can apply for other AT&T positions in the area. Those who choose not to follow the work and leave the business will receive severance,” Richter said.

AT&T said it has lost more than 48 percent of its wired access lines, or nearly 30 million lines, in the last five years because customers increasingly are relying on wireless phones and disconnecting land lines.

Kim Leonard is a staff writer for Trib Total Media. She can be reached at 412-380-5606 or kleonard@tribweb.com.

 

 
 


Show commenting policy

Most-Read Stories

  1. Penguins rebound with shutout of Predators
  2. Penguins’ Crosby OK with Neal comments about trade
  3. CDC’s misinformation spreads faster than Ebola virus
  4. Fenced-in deer hunts spark debate
  5. Pa. Supreme Court in ‘sad state’ as scandals tarnish reputation
  6. Starkey: Chryst missed his only shot
  7. Gibsonia’s Saad on ascent to NHL stardom
  8. Penn State players regroup amid losing streak
  9. Robinson: Rooney retains North Side roots
  10. Tech companies lay claim to ‘Silicon Beach’
  11. Real estate notes: Hotel going up in Chippewa; CSX honored
Subscribe today! Click here for our subscription offers.