TribLIVE

| News

 
Larger text Larger text Smaller text Smaller text | Order Photo Reprints

AT&T cuts jobs at two Pittsburgh call centers

Email Newsletters

Click here to sign up for one of our email newsletters.

On the Grid

From the shale fields to the cooling towers, Trib Total Media covers the energy industry in Western Pennsylvania and beyond. For the latest news and views on gas, coal, electricity and more, check out On the Grid today.

Daily Photo Galleries

Friday, March 15, 2013, 11:36 p.m.
 

AT&T workers who are losing their jobs at two Pittsburgh call centers can relocate to other states where the positions are being consolidated and some could be hired for openings in the local area, the company said Monday.

The workers, members of Communications Workers of America, service calls from AT&T business customers and consumer sales. The union said the move will affect 200 workers but AT&T spokesman Marty Richter declined to confirm that number.

Richter said “ongoing significant declines in call volumes” at the two centers prompted the decision to move the work to other states. The consumer call center work is shifting to Lee's Summit, Mo., while business center jobs are moving to Jacksonville, Fla., and Syracuse, N.Y.

“Those who elect not to follow their work can apply for other AT&T positions in the area. Those who choose not to follow the work and leave the business will receive severance,” Richter said.

AT&T said it has lost more than 48 percent of its wired access lines, or nearly 30 million lines, in the last five years because customers increasingly are relying on wireless phones and disconnecting land lines.

Kim Leonard is a staff writer for Trib Total Media. She can be reached at 412-380-5606 or kleonard@tribweb.com.

Subscribe today! Click here for our subscription offers.

 

 


Show commenting policy

Most-Read Stories

  1. 4-year-old transplant recipient Angelo Giorno dies, hospital says
  2. With most starters resting, Steelers turn in lackluster loss at Heinz
  3. Steelers laud decision, praise Brady for taking on Goodell
  4. Experts warn Kane’s Haiti trip might jeopardize any case from 2014 wiretap
  5. Dozen injured when dump truck rear-ends Port Authority bus near Rankin Bridge
  6. Vick supporters, opponents demonstrate before Steelers’ game, but coexist
  7. McKeesport police investigating overnight shooting
  8. Pittsburgh Mayor Peduto: Public has stake in Penguins
  9. Steelers notebook: Thomas, Moats only starting defensive players to see action vs. Panthers
  10. Gay couple receives marriage license from controversial Ky. clerk’s office
  11. Judge will not recuse himself from Scaife case