Pittsburgh's 311 hotline swamped with pothole calls
Pittsburgh's 311 hotline fielded more than 1,500 calls during a three-day “pothole blitz” Mayor Bill Peduto ordered this week.
Slightly more than half of the callers reported potholes, and most called during non-business hours, said Sonya Toler, a Peduto spokeswoman.
Toler said 35 percent of the requests — about 262 potholes — have been repaired or are on a schedule to be addressed soon.
Callers from Brookline, Bloomfield, Homewood, Shadyside and East Liberty reported the most potholes, in that order.
Toler said 311 Response Center officials plan to upgrade their reporting and tracking software to increase its accountability to residents who contact the city to report problems.
The number of calls made during the 72-hour period was 40 percent higher than normal, Toler said.
Peduto kicked off what he characterized as an “all hands on deck” blitz with an announcement on Tuesday night encouraging residents to call 311 to report potholes. He said 17 daytime crews would fill potholes with cold patch and 10 crews would work at night. Peduto said he wanted to fill as many potholes as possible before the next cold spell hits the city.
Officials said money for pothole patching was in the budget. Public Works officials blamed an increase in the number of potholes on recent weather extremes that caused temperatures to fluctuate between 50 and minus-9.
Jeremy Boren is an assistant metro editor for Trib Total Media. He can be reached at 412-320-7935.
Show commenting policy
TribLive commenting policy
You are solely responsible for your comments and by using TribLive.com you agree to our Terms of Service.
We moderate comments. Our goal is to provide substantive commentary for a general readership. By screening submissions, we provide a space where readers can share intelligent and informed commentary that enhances the quality of our news and information.
While most comments will be posted if they are on-topic and not abusive, moderating decisions are subjective. We will make them as carefully and consistently as we can. Because of the volume of reader comments, we cannot review individual moderation decisions with readers.
We value thoughtful comments representing a range of views that make their point quickly and politely. We make an effort to protect discussions from repeated comments either by the same reader or different readers.
We follow the same standards for taste as the daily newspaper. A few things we won't tolerate: personal attacks, obscenity, vulgarity, profanity (including expletives and letters followed by dashes), commercial promotion, impersonations, incoherence, proselytizing and SHOUTING. Don't include URLs to Web sites.
We do not edit comments. They are either approved or deleted. We reserve the right to edit a comment that is quoted or excerpted in an article. In this case, we may fix spelling and punctuation.
We welcome strong opinions and criticism of our work, but we don't want comments to become bogged down with discussions of our policies and we will moderate accordingly.
We appreciate it when readers and people quoted in articles or blog posts point out errors of fact or emphasis and will investigate all assertions. But these suggestions should be sent via e-mail. To avoid distracting other readers, we won't publish comments that suggest a correction. Instead, corrections will be made in a blog post or in an article.
- Judge lifts order blocking racy state emails
- Man dies as fire destroys Lemont Furnace home
- 1 dead, 1 injured in Westmoreland crash
- Steelers’ Timmons looks to reverse defense’s struggles
- Penguins’ new 3rd jersey similar to early 1990s version
- Rossi: The series that will define these Pirates
- Steelers’ Polamalu relying on smarts as physical skills decline
- Dollar Bank urges judge to reject delay of looming August Wilson Center sale
- Stewartsville principal’s comments taken out of context, district claims
- Alligator spotted along the banks of the Allegheny River in Cheswick
- Crosby limited in early return to Penguins training camp