Newsmaker: Joyce Belli
Noteworthy: Belli was honored Friday as a quarterly winner in Pittsburgh International Airport's N.I.C.E. customer service program. An airline passenger who lost his cell phone nominated Belli because she returned the device to him less than 12 hours later.
Residence: Toronto, Ohio
Family: Husband, Jim; daughters Jessica, 20, and Jenna, 18
Occupation: Southwest Airlines customer service agent at Pittsburgh International
Education: Belli earned a bachelor's degree in sport management from Robert Morris University in Moon and elementary education teaching certification from Franciscan University in Steubenville, Ohio.
Background: She has worked in airline customer service at Pittsburgh International for more than 20 years, first with Continental Airlines and, for the past two years, Southwest.
Quote : “I do go above and beyond to get lost items back to customers, whether it's a cell phone or a small child's stuffed animal. I love getting things back to people.”