Newsmaker: Joyce Belli
Noteworthy: Belli was honored Friday as a quarterly winner in Pittsburgh International Airport's N.I.C.E. customer service program. An airline passenger who lost his cell phone nominated Belli because she returned the device to him less than 12 hours later.
Residence: Toronto, Ohio
Family: Husband, Jim; daughters Jessica, 20, and Jenna, 18
Occupation: Southwest Airlines customer service agent at Pittsburgh International
Education: Belli earned a bachelor's degree in sport management from Robert Morris University in Moon and elementary education teaching certification from Franciscan University in Steubenville, Ohio.
Background: She has worked in airline customer service at Pittsburgh International for more than 20 years, first with Continental Airlines and, for the past two years, Southwest.
Quote : “I do go above and beyond to get lost items back to customers, whether it's a cell phone or a small child's stuffed animal. I love getting things back to people.”
Show commenting policy
TribLive commenting policy
- 12-year-old’s donated heart joins families, lets her memory live
- Pittsburgh police officers start wearing video cameras
- Proposal to limit access divides Penn Hills, Homewood neighborhoods
- Executive order tightens security to combat identity fraud
- Foundation donates $350K to revitalize facades in Downtown Pittsburgh
- Former Rollier’s store to become art gallery, cafe
- Allegheny County Council members outspend expense accounts
- City suspending trash collection Tuesday to honor slain worker
- Rules hamper Franklin Regional attack victim scholarships
- Pittsburgh photo exhibit shines light on ‘Good’ work
- Newsmaker: Thomas J. Usher