Newsmaker: Joyce Belli
Noteworthy: Belli was honored Friday as a quarterly winner in Pittsburgh International Airport's N.I.C.E. customer service program. An airline passenger who lost his cell phone nominated Belli because she returned the device to him less than 12 hours later.
Residence: Toronto, Ohio
Family: Husband, Jim; daughters Jessica, 20, and Jenna, 18
Occupation: Southwest Airlines customer service agent at Pittsburgh International
Education: Belli earned a bachelor's degree in sport management from Robert Morris University in Moon and elementary education teaching certification from Franciscan University in Steubenville, Ohio.
Background: She has worked in airline customer service at Pittsburgh International for more than 20 years, first with Continental Airlines and, for the past two years, Southwest.
Quote : “I do go above and beyond to get lost items back to customers, whether it's a cell phone or a small child's stuffed animal. I love getting things back to people.”
Show commenting policy
TribLive commenting policy
You are solely responsible for your comments and by using TribLive.com you agree to our Terms of Service.
We moderate comments. Our goal is to provide substantive commentary for a general readership. By screening submissions, we provide a space where readers can share intelligent and informed commentary that enhances the quality of our news and information.
While most comments will be posted if they are on-topic and not abusive, moderating decisions are subjective. We will make them as carefully and consistently as we can. Because of the volume of reader comments, we cannot review individual moderation decisions with readers.
We value thoughtful comments representing a range of views that make their point quickly and politely. We make an effort to protect discussions from repeated comments either by the same reader or different readers.
We follow the same standards for taste as the daily newspaper. A few things we won't tolerate: personal attacks, obscenity, vulgarity, profanity (including expletives and letters followed by dashes), commercial promotion, impersonations, incoherence, proselytizing and SHOUTING. Don't include URLs to Web sites.
We do not edit comments. They are either approved or deleted. We reserve the right to edit a comment that is quoted or excerpted in an article. In this case, we may fix spelling and punctuation.
We welcome strong opinions and criticism of our work, but we don't want comments to become bogged down with discussions of our policies and we will moderate accordingly.
We appreciate it when readers and people quoted in articles or blog posts point out errors of fact or emphasis and will investigate all assertions. But these suggestions should be sent via e-mail. To avoid distracting other readers, we won't publish comments that suggest a correction. Instead, corrections will be made in a blog post or in an article.
- County police officer on leave after assault charges filed
- Gunfire wounds man near Riverview Park
- One person taken to hospital after fire in Scott
- Civil War vet gets 21-gun salute
- Allegheny County Airport gets FAA grant to trim trees under flight path
- Overnight closures, lane restrictions announced for Fort Pitt Tunnel, Parkway West
- Pa. trooper jailed in co-worker’s fatal shooting during training class
- Flooded out of Big Easy, veterinarian builds new life in Lawrenceville
- Teen caught after stolen car crashes in Homewood
- Newsmaker: H. Scott Cunningham
- Port Authority of Allegheny County eyes $2M in detour costs