TribLIVE

| News


 
Larger text Larger text Smaller text Smaller text | Order Photo Reprints

Newsmaker: Ed Gesselman

Ed Gesselman, a Southwest Airlines customer service agent, received the Allegheny County Airport Authority’s quarterly customer service award.

Sunday, March 30, 2014, 10:30 p.m.
 

Noteworthy: The Southwest Airlines customer service agent received the Allegheny County Airport Authority's quarterly customer service award. Gesselman tracked a passenger's lost wallet to the Atlanta airport, ensuring its safe return. In a letter to Southwest, the customer said he was “fortunate to encounter a young man who far exceeded expectations in helping me locate the wallet.” For his efforts, Gesselman received $50 in AirMall gift certificates.

Age: 36

Residence: West Deer

Family: Wife, Jackie; sons, Austin, 11, Brendan, 8, Collin, 4.

Background: Gesselman has worked for Southwest for three years. He previously worked for Continental Airlines for 13 years as a customer service agent and supervisor.

Education: He attended Bradford School, Downtown, after he graduated from Deer Lakes High School.

Quote: “I'm just doing my job. I've recovered iPads, laptops, passports. The biggest challenge is when it's not in your own city. I always do that kind of stuff. I would hope someone would do that for me if I was in that situation.”

 

 

 
 


Show commenting policy

Most-Read Allegheny

  1. McCandless OKs land development plan for potential Wal-Mart
  2. Corbett christens $960K bus shelter, bicycle station in Robinson
  3. Peduto says city dropped UPMC lawsuit to help nonprofit payment talks
  4. 1 intruder killed, other shot and wounded in Carrick home invasion
  5. Blind man accused in stabbing on South Side to stand trial
  6. Foreign influx in Allegheny County at ‘tipping point’
  7. UPMC, Pittsburgh drop tax-status fight
  8. Evacuees return to Young Hotel apartments in Pitcairn
  9. Grand jury report says Western Psych failed to cooperate with police
  10. Generations of Steelers fans flock to practice on Unity campus
  11. Pennsylvania Resources Council puts hazardous materials in their place
Subscribe today! Click here for our subscription offers.