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Newsmaker: Ed Gesselman

Ed Gesselman, a Southwest Airlines customer service agent, received the Allegheny County Airport Authority’s quarterly customer service award.

Sunday, March 30, 2014, 10:30 p.m.
 

Noteworthy: The Southwest Airlines customer service agent received the Allegheny County Airport Authority's quarterly customer service award. Gesselman tracked a passenger's lost wallet to the Atlanta airport, ensuring its safe return. In a letter to Southwest, the customer said he was “fortunate to encounter a young man who far exceeded expectations in helping me locate the wallet.” For his efforts, Gesselman received $50 in AirMall gift certificates.

Age: 36

Residence: West Deer

Family: Wife, Jackie; sons, Austin, 11, Brendan, 8, Collin, 4.

Background: Gesselman has worked for Southwest for three years. He previously worked for Continental Airlines for 13 years as a customer service agent and supervisor.

Education: He attended Bradford School, Downtown, after he graduated from Deer Lakes High School.

Quote: “I'm just doing my job. I've recovered iPads, laptops, passports. The biggest challenge is when it's not in your own city. I always do that kind of stuff. I would hope someone would do that for me if I was in that situation.”

 

 

 
 


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