P.F. Chang's names 33 restaurants in data breach, including Robinson location
P.F. Chang's restaurant disclosed on Monday that its restaurant in the Settlers Ridge shopping center in Robinson was among 33 nationwide where customers' credit and debit card data may have been stolen.
The naming of specific restaurants where customers' information was compromised occurs about two months after the chain first confirmed a breach. Information from the Robinson location was compromised between April 10 and June 11, the company said.
The company said on its website that it will provide customers with free credit monitoring and identity theft protection service for 12 months. But some customers were not pleased with the company's delay in disclosing which locations were affected by the breach.
Laura Bogden, 55, of Oak Hill, W.Va., said she used her debit card at the Robinson restaurant in April and was notified by her bank that her information was breached even before P.F. Chang's announcement.
“That's why I paid with cash today,” she said after eating at the restaurant on Monday. “Absolutely, I think (the company) should have let everyone know (immediately).”
Bogden said she wouldn't stop eating at the restaurant, “but I'll never use a card there again.”
A spokeswoman for P.F. Chang's did not return a call for comment. The company, which was alerted by the Secret Service of a possible security breach in June, posted comments on its website, pfchangs.com/security.
The compromised data involved credit and debit card numbers and in some cases the cardholder's name and/or the card's expiration date, CEO Rick Federico wrote in a statement. He said the company has been processing credit and debit card transactions securely since June 11.
“Our team, including third-party forensics experts, has been working continuously to understand the nature and scope of the incident,” Federico said. “This investigation is ongoing. The security compromise, however, has been contained.”
The list of affected locations includes Glen Mills, Pa.; Baltimore; St. Louis; and Charlotte. The restaurant at the Waterfront in Homestead was not named.
A list of all the locations, as well as the dates that cards might have been compromised, can be found on the website.
The restaurant operator noted that as the investigation continues, it could identify other locations where data may have been compromised or other date ranges.
P.F. Chang's China Bistro Inc., based in Scottsdale, Ariz., owns its namesake restaurants and Pei Wei Asian Diners, which was unaffected. The company was taken private in 2012 by Centerbridge partners LP for about $1.1 billion.
Data breaches have occurred at other major American corporations recently, including Target Corp., Neiman Marcus, Sally Beauty Holdings Inc. and Michaels Stores Inc.
Bobby Kerlik is a staff writer for Trib Total Media. He can be reached at firstname.lastname@example.org.
Show commenting policy
TribLive commenting policy
You are solely responsible for your comments and by using TribLive.com you agree to our Terms of Service.
We moderate comments. Our goal is to provide substantive commentary for a general readership. By screening submissions, we provide a space where readers can share intelligent and informed commentary that enhances the quality of our news and information.
While most comments will be posted if they are on-topic and not abusive, moderating decisions are subjective. We will make them as carefully and consistently as we can. Because of the volume of reader comments, we cannot review individual moderation decisions with readers.
We value thoughtful comments representing a range of views that make their point quickly and politely. We make an effort to protect discussions from repeated comments either by the same reader or different readers.
We follow the same standards for taste as the daily newspaper. A few things we won't tolerate: personal attacks, obscenity, vulgarity, profanity (including expletives and letters followed by dashes), commercial promotion, impersonations, incoherence, proselytizing and SHOUTING. Don't include URLs to Web sites.
We do not edit comments. They are either approved or deleted. We reserve the right to edit a comment that is quoted or excerpted in an article. In this case, we may fix spelling and punctuation.
We welcome strong opinions and criticism of our work, but we don't want comments to become bogged down with discussions of our policies and we will moderate accordingly.
We appreciate it when readers and people quoted in articles or blog posts point out errors of fact or emphasis and will investigate all assertions. But these suggestions should be sent via e-mail. To avoid distracting other readers, we won't publish comments that suggest a correction. Instead, corrections will be made in a blog post or in an article.
- Owner of Italian Village Pizza stores gets house arrest for tax evasion
- Long-term solution for wastewater disposal eludes shale gas industry
- Pittsburgh cracks down on overcrowded houses
- Allegheny County assistant public defender charged for allegedly lying to court staff
- ‘Line is definitely blurry,’ state police say of dating websites and prostitution
- U.S. Marshals fugitive task force arrests man wanted in McKeesport homicide
- Lure of tuition aid, gifts draw college students to ‘sugar daddy’ sites
- Mt. Lebanon High School to sell its planetarium equipment
- Developer wants to keep historic atom smasher in Forest Hills
- Grandview development plan inches ahead in Mt. Washington
- Storm could drop 4-6 inches of snow on Pittsburgh area