P.F. Chang's names 33 restaurants in data breach, including Robinson location
P.F. Chang's restaurant disclosed on Monday that its restaurant in the Settlers Ridge shopping center in Robinson was among 33 nationwide where customers' credit and debit card data may have been stolen.
The naming of specific restaurants where customers' information was compromised occurs about two months after the chain first confirmed a breach. Information from the Robinson location was compromised between April 10 and June 11, the company said.
The company said on its website that it will provide customers with free credit monitoring and identity theft protection service for 12 months. But some customers were not pleased with the company's delay in disclosing which locations were affected by the breach.
Laura Bogden, 55, of Oak Hill, W.Va., said she used her debit card at the Robinson restaurant in April and was notified by her bank that her information was breached even before P.F. Chang's announcement.
“That's why I paid with cash today,” she said after eating at the restaurant on Monday. “Absolutely, I think (the company) should have let everyone know (immediately).”
Bogden said she wouldn't stop eating at the restaurant, “but I'll never use a card there again.”
A spokeswoman for P.F. Chang's did not return a call for comment. The company, which was alerted by the Secret Service of a possible security breach in June, posted comments on its website, pfchangs.com/security.
The compromised data involved credit and debit card numbers and in some cases the cardholder's name and/or the card's expiration date, CEO Rick Federico wrote in a statement. He said the company has been processing credit and debit card transactions securely since June 11.
“Our team, including third-party forensics experts, has been working continuously to understand the nature and scope of the incident,” Federico said. “This investigation is ongoing. The security compromise, however, has been contained.”
The list of affected locations includes Glen Mills, Pa.; Baltimore; St. Louis; and Charlotte. The restaurant at the Waterfront in Homestead was not named.
A list of all the locations, as well as the dates that cards might have been compromised, can be found on the website.
The restaurant operator noted that as the investigation continues, it could identify other locations where data may have been compromised or other date ranges.
P.F. Chang's China Bistro Inc., based in Scottsdale, Ariz., owns its namesake restaurants and Pei Wei Asian Diners, which was unaffected. The company was taken private in 2012 by Centerbridge partners LP for about $1.1 billion.
Data breaches have occurred at other major American corporations recently, including Target Corp., Neiman Marcus, Sally Beauty Holdings Inc. and Michaels Stores Inc.
Bobby Kerlik is a staff writer for Trib Total Media. He can be reached at firstname.lastname@example.org.