Revenue from Westmoreland County Prison jail video chat falls short

The Westmoreland County Prison on Jan. 25, 2016.
The Westmoreland County Prison on Jan. 25, 2016.
Photo by Sean Stipp | Tribune-Review
| Monday, Jan. 25, 2016, 11:00 p.m.

A program allowing people to pay to video chat with friends or family who are inmates in the Westmoreland County Prison failed to generate the revenue projected during its first year of operation.

Warden John Walton said Monday that video visits generated just under $14,000 since being made available to the public — about $86,000 less than officials said they expected when the system was put in place in January.

The county paid $92,000 to install nine computers and software that inmates can use for the online video chats. People who call inmates pay $15 for a 25-minute session.

“We thought it would be substantially higher,” Walton said of revenues from the service following a meeting of the county prison board.

An outside company manages the video service and gives a portion of what it collects in fees to the jail. Prison board members said they expected each of the jail's nine computers to register at least two visits every day, but that has not occurred.

Walton said the county averaged about 89 video visits each month through November. The number spiked to 139 video chats during the holiday season in December.

Even though officials were disappointed with the low level of use, they said making video chats available is beneficial because it reduces the number of visitors coming to the jail and lowers the possibility of contraband being smuggled in.

“To me, it was more of a security issue than a money issue,” said Sheriff Jonathan Held, prison board chairman. “In the long run it will pay for itself. If it breaks even or makes a profit, it's a win.”

Until June, the jail allowed inmates three in-person visits each week. The advent of the video visitation system prompted officials to reduce that number and permit one in-person visit and two online sessions weekly. But the change didn't encourage a greater use of the video system, Walton said.

The number of visits might be low in part because three of the computers malfunctioned for several months, Walton said. Numbers might be lower because female inmates unexpectedly haven't used them, he added.

“We put two machines in the female unit, but they're barely used at all,” Walton said.

The warden said computer programmers are working to create an application that will allow video visits to be made from mobile devices such as cellphones and tablets, which could increase usage. The system can now be accessed only through desktop and laptop computers that have high-speed Internet connections.

Rich Cholodofsky is a Tribune-Review staff writer. Reach him at 724-830-6293 or

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