Restitution due DIRECTV users
On Dec. 21, 2010, Pennsylvania's Commonwealth Court approved a “Consent Petition for Final Decree and Judgement” against DirecTV for its consumer practices.
The Conference of Consumer Organizations has been relentlessly campaigning for the resolution of these claims. We received no cooperation from Attorneys General Tom Corbett or Kathleen Kane. They never made a public announcement or called a meeting.
Attorney General Josh Shapiro's office is paying attention. Senior Deputy Attorney General Thomas J. Blessington signed the settlement agreement on behalf of the commonwealth and consumers in Pennsylvania. We received a letter from Blessington on Aug. 15 offering consumers positive guidance:
“DirecTV was required by the Consent Petition to attempt to resolve the Eligible Complaints by offering the consumer restitution and/or some other appropriate relief. If DirecTV was unable to resolve the Eligible Complaint to the consumer's satisfaction, DirecTV was to inform the consumer of his or her ability to submit his or her complaint to a Claims Administrator for resolution.
“If you or any consumers have a complaint against DirecTV, we encourage you or any consumer to file a complaint form with the Office of Attorney General, Bureau of Consumer Protection. Consumers may call 1-800-441-2555 or obtain information online at www.attorneygeneral.gov .”
I'm asking every Pennsylvanian who has had any form of grief with DirecTV — or any other service provider — to contact Blessington, follow his instructions, and get the restitution you are owed.
The Rev. Roger Thomas
Harmony Township, Beaver County
The writer is chairman of the Conference of Consumer Organizations.