Customer service

| Thursday, March 28, 2013, 8:55 p.m.

I've noticed the grocery business has become more competitive and the emergence of Wal-Mart and Giant Eagle forced most of our small-town grocery stores to close.

But I believe that this will eventually change. We like our personal customer service and will not be forced into self-checkouts.

I remember my butcher's name from years ago and told Sam how to cut my meat. And I knew the deli lady, the dairy guy and the bakery girl.

When I shop at Wal-Mart, I feel alone. Except for the elderly greeter, none of the workers talk to me and they act like I'm invisible. When I go to the deli, the clerk acts like she doesn't want me in the store.

The company has missed the boat on customer service. It will have to change or consumers eventually will find somewhere else to buy their groceries.

Most consumers are disappointed with the big-box stores. They may save a few bucks, but really want friendly customer service like they had 30 years ago. I believe that the big-box stores will eventually go under and the smaller grocery stores will emerge again.

History repeats itself.

James Illinsky


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