In response to the letter “Customer Service” in the March 29 VND: I have had a completely different experience at Wal-Mart. My experience at the Natrona heights Wal-Mart has been positive.
For example, there are two men in the produce department who are very helpful. One always asks me what I am looking for. Just yesterday, I asked another man if he had a particular item. He responded that the truck just came in and he would check. He was restocking vegetables at the time.
On another occasion, I called customer service from home because I thought I left an item at checkout. This Wal-Mart employee walked down to the checkout station and back to the customer service desk to tell me the item wasn't there. It turned out to be in the trunk of my car.
Last week, I went to the Wal-Mart electronics department to purchase an iTunes card. I couldn't find the cards and asked the young man working there for help. He was very patient in showing me where they were. I had walked past them twice.
Whether it's a big box store or a small retailer, business is tough these days. Employees are constantly asked to do more with less. A smile, a prayer and a “thank you” go a long way.
Donna Roland McGinnis
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