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Wal-Mart customer service tops

| Monday, April 1, 2013, 9:00 p.m.

I wrote this immediately after seeing the March 29 letter “Customer service.” I know the writer's point was about the comfort, intimacy and friendliness of small-town grocery stores and he's right. But I was sad to hear his local Wal-Mart treats him like a stranger.

He should come to the Natrona Heights Wal-Mart. Maybe my experience is rare, but that store has embraced my family and helps me with my weekly shopping.

Every greeter is kind and friendly, the cashiers are always smiling and chatty with my children and the produce, deli and bakery staff are some of the happiest folks around.

Their customer service has gone beyond the call of duty. One associate tracked me down midshopping to switch out my bad cart without being asked. A cashier saw my full cart and opened her closed aisle. Even the poor lady stuck with cleaning up after my baby launched a carton of eggs out of the cart did so with reassuring happiness and kindness toward my utter embarrassment.

I have experienced bad service, but almost never at the Heights Wal-Mart. Its customer care is a cut above the rest. This big-box store feels very welcoming and I attribute that to the many local, warm and kind people working there.

Kate Bielak


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