Share This Page

Wal-Mart customer service tops

| Monday, April 1, 2013, 9:00 p.m.

I wrote this immediately after seeing the March 29 letter “Customer service.” I know the writer's point was about the comfort, intimacy and friendliness of small-town grocery stores and he's right. But I was sad to hear his local Wal-Mart treats him like a stranger.

He should come to the Natrona Heights Wal-Mart. Maybe my experience is rare, but that store has embraced my family and helps me with my weekly shopping.

Every greeter is kind and friendly, the cashiers are always smiling and chatty with my children and the produce, deli and bakery staff are some of the happiest folks around.

Their customer service has gone beyond the call of duty. One associate tracked me down midshopping to switch out my bad cart without being asked. A cashier saw my full cart and opened her closed aisle. Even the poor lady stuck with cleaning up after my baby launched a carton of eggs out of the cart did so with reassuring happiness and kindness toward my utter embarrassment.

I have experienced bad service, but almost never at the Heights Wal-Mart. Its customer care is a cut above the rest. This big-box store feels very welcoming and I attribute that to the many local, warm and kind people working there.

Kate Bielak

Harrison

TribLIVE commenting policy

You are solely responsible for your comments and by using TribLive.com you agree to our Terms of Service.

We moderate comments. Our goal is to provide substantive commentary for a general readership. By screening submissions, we provide a space where readers can share intelligent and informed commentary that enhances the quality of our news and information.

While most comments will be posted if they are on-topic and not abusive, moderating decisions are subjective. We will make them as carefully and consistently as we can. Because of the volume of reader comments, we cannot review individual moderation decisions with readers.

We value thoughtful comments representing a range of views that make their point quickly and politely. We make an effort to protect discussions from repeated comments either by the same reader or different readers

We follow the same standards for taste as the daily newspaper. A few things we won't tolerate: personal attacks, obscenity, vulgarity, profanity (including expletives and letters followed by dashes), commercial promotion, impersonations, incoherence, proselytizing and SHOUTING. Don't include URLs to Web sites.

We do not edit comments. They are either approved or deleted. We reserve the right to edit a comment that is quoted or excerpted in an article. In this case, we may fix spelling and punctuation.

We welcome strong opinions and criticism of our work, but we don't want comments to become bogged down with discussions of our policies and we will moderate accordingly.

We appreciate it when readers and people quoted in articles or blog posts point out errors of fact or emphasis and will investigate all assertions. But these suggestions should be sent via e-mail. To avoid distracting other readers, we won't publish comments that suggest a correction. Instead, corrections will be made in a blog post or in an article.