I visit Pennsylvania from out of state so that I can assist my 85-year-old mother in caring for my sister, who is recovering from spinal surgery. I am using my sister's car and, in anticipation of my arrival, she made an appointment for a brake replacement because she had been told by a former mechanic that she would need new brakes very soon. She dropped the car by B&M Auto Repair in Connellsville for the brake job.
When I arrived to pick up the car, the owner informed me the car did not need new brakes but merely an adjustment.
I am writing to commend the owner for his honesty and integrity in his service.
Most people, myself included, would not know whether the brakes needed adjusting or replacing, and a less-honest individual could have replaced them or informed us that he had and charged us accordingly.
Pawleys Island, S.C.
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