I am writing in regard to the Senior Shared Ride Program in Westmoreland County.
I help my aunt, who lives in Vandergrift, with scheduling medical appointments, and she depends on this service. But things rarely work out. The Westmoreland County Transit Authority has told us to be patient, but how patient must we be? How long before the problems are corrected?
When we call to make the cab appointments, we usually are kept on hold for at least 15 minutes. When we reserve a ride, they want us to schedule a return time. Anyone who has spent time in doctors' offices knows you don't know when you'll be done.
My aunt used Byers Cab Service for years and didn't have many problems. Now the transit authority runs the program and tells Byers what to do.
They're giving Byers a bad name.
I talked with a supervisor, but she talked in circles. I told her I'd call the county commissioners and my state representative. She said to go ahead and call. She was very arrogant.
I urge all seniors who use the Senior Shared Ride Program to start complaining if you haven't already. You do not deserve this type of service.
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