Pirates work to correct playoff ticket mistake
Some Pirates fans this week were surprised to receive postseason tickets in the mail that were meant for someone else. The club immediately began voiding the tickets, printing new ones and sending them via express mail.
“We are aware of this problem,” the team said in statement Thursday. “It was an isolated incident that affected a very small percentage of accounts.”
Pirates spokesman Brian Warecki said the issue affected “about 50 of the thousands of orders.” He added that all problems would be resolved in time for Tuesday's potential wild-card game at PNC Park.
In the statement, the Pirates said a mistake was made by personnel in the Tickets.com distribution center in Texas.
“We worked with Tickets.com and the distribution center to trace the origin of the issue and the small number of accounts affected,” the team said.
The statement added, “While we believe Tickets.com and the distribution center have identified all of the accounts affected, we encourage all ticket holders to double check their tickets and make their Pirates ticket representative aware of any questions they may have.”
Show commenting policy
TribLive commenting policy
You are solely responsible for your comments and by using TribLive.com you agree to our Terms of Service.
We moderate comments. Our goal is to provide substantive commentary for a general readership. By screening submissions, we provide a space where readers can share intelligent and informed commentary that enhances the quality of our news and information.
While most comments will be posted if they are on-topic and not abusive, moderating decisions are subjective. We will make them as carefully and consistently as we can. Because of the volume of reader comments, we cannot review individual moderation decisions with readers.
We value thoughtful comments representing a range of views that make their point quickly and politely. We make an effort to protect discussions from repeated comments either by the same reader or different readers.
We follow the same standards for taste as the daily newspaper. A few things we won't tolerate: personal attacks, obscenity, vulgarity, profanity (including expletives and letters followed by dashes), commercial promotion, impersonations, incoherence, proselytizing and SHOUTING. Don't include URLs to Web sites.
We do not edit comments. They are either approved or deleted. We reserve the right to edit a comment that is quoted or excerpted in an article. In this case, we may fix spelling and punctuation.
We welcome strong opinions and criticism of our work, but we don't want comments to become bogged down with discussions of our policies and we will moderate accordingly.
We appreciate it when readers and people quoted in articles or blog posts point out errors of fact or emphasis and will investigate all assertions. But these suggestions should be sent via e-mail. To avoid distracting other readers, we won't publish comments that suggest a correction. Instead, corrections will be made in a blog post or in an article.
- Pirates pitching prospect Kingham undergoes Tommy John surgery
- Pirates use big 7th inning to sweep Marlins, stretch winning streak
- Pirates notebook: Alvarez having success looking the other way
- Pirates notebook: Struggling Polanco held out of starting lineup
- Starkey: Kang story of the year for Pirates
- Pirates win 5th straight as offense continues to click in win over Marlins
- Gameday: Pirates at Padres, May 28, 2015
- Gameday: Pirates vs. Marlins, May 27, 2015
- Pirates notebook: Morton’s return to Pirates means Liz leaves
- Pirates pitcher Morton turns in solid performance in win over Marlins
- Gameday: Pirates vs. Marlins, May 26, 2015