VA center in Texas accidentally deleted data files
By The Associated Press
Published: Wednesday, June 12, 2013, 12:01 a.m.
CLEVELAND — The Department of Veterans Affairs accidentally deleted 464,000 electronic data files last month that contained information about home loans.
No personal information was jeopardized, according to a statement from the VA released on Tuesday.
The agency blamed human error at its information technology center in Austin, Texas. Reports that the error was made at the VA's regional office in Cleveland were incorrect, VA spokesman Craig Lawson said.
The records included loans, grants and applications. The online application program was restored within a few days after the records were erased on May 24.
Sen. Rob Portman of Ohio sent a letter on Monday to Secretary of Veterans Affairs Eric Shinseki, asking for information about when the department and applicants were told about the error and how they'll be affected.
The senator criticized the “limited communication and delayed incident reporting.”
The deleted files from the online application program were from March 18 to May 24.
No files from April 25 to May 24 could be recovered, while about half of the files from March 18 to April 24 were recovered.
The agency said staff will be retrained to help prevent the error from occurring again.
Lenders, appraisers and staff appraisal reviewers have been asked to resubmit appraisals for pending loan closings, according to the VA statement.
“This incident only further exacerbates the frustration many veterans feel,” Portman said.
The department has received increasing criticism this year for a backlog of disability claims. It announced in April that 250,000 veterans waiting more than a year for a decision on their disability claims would move to the front of the line.
Show commenting policy
TribLive commenting policy
You are solely responsible for your comments and by using TribLive.com you agree to our Terms of Service.
We moderate comments. Our goal is to provide substantive commentary for a general readership. By screening submissions, we provide a space where readers can share intelligent and informed commentary that enhances the quality of our news and information.
While most comments will be posted if they are on-topic and not abusive, moderating decisions are subjective. We will make them as carefully and consistently as we can. Because of the volume of reader comments, we cannot review individual moderation decisions with readers.
We value thoughtful comments representing a range of views that make their point quickly and politely. We make an effort to protect discussions from repeated comments either by the same reader or different readers.
We follow the same standards for taste as the daily newspaper. A few things we won't tolerate: personal attacks, obscenity, vulgarity, profanity (including expletives and letters followed by dashes), commercial promotion, impersonations, incoherence, proselytizing and SHOUTING. Don't include URLs to Web sites.
We do not edit comments. They are either approved or deleted. We reserve the right to edit a comment that is quoted or excerpted in an article. In this case, we may fix spelling and punctuation.
We welcome strong opinions and criticism of our work, but we don't want comments to become bogged down with discussions of our policies and we will moderate accordingly.
We appreciate it when readers and people quoted in articles or blog posts point out errors of fact or emphasis and will investigate all assertions. But these suggestions should be sent via e-mail. To avoid distracting other readers, we won't publish comments that suggest a correction. Instead, corrections will be made in a blog post or in an article.
- White House flops: Obama knew uncle
- FBI: Russian diplomats lied to get U.S. benefits
- Snowy owls travel south
- From prison to presidency, Mandela reformed South Africa, ended apartheid
- Illinois overhauls its public pensions, cutting benefits for most workers, retirees
- 2 inmates of Gitmo sent home amid fears
- VA fears budget cuts will reverse drop in homelessness
- Sandy Hook 911 calls fuel sensitivity debate
- New York City commuter train derailment kills 4, hurts more than 60
- Wash. woman tweets of crash death, finds out it’s husband
- Bratton returns to lead New York City police force