Data center glitch latest to plague health care law
WASHINGTON — A data center critical for allowing uninsured Americans to buy health coverage under President Obama's health care law went down on Sunday, the government said, in the latest problem for the Affordable Care Act rollout.
Verizon's Terremark operates the data center behind a federal system for determining eligibility for government subsidies to buy insurance nationwide and hosts HealthCare.gov, the website that makes insurance available in 36 of the 50 states.
The data center experienced a failure on Sunday that led it to lose network connectivity, Health and Human Services Department spokeswoman Joanne Peters said.
Online insurance exchanges opened on Oct. 1 under the law to offer health insurance plans to millions of uninsured Americans. But technical glitches and delays have marred the rollout as would-be customers encounter error messages and long waits, often failing to make it through the system despite repeated tries.
“We are working with Terremark to get their timeline for addressing the issue,” Peters wrote in an email.
Peters said the newest glitch also affected a data services hub — an electronic traffic roundabout that connects numerous federal agencies and can verify people's identity, citizenship, and other facts.
Problems with the data services hub affect customers of both HealthCare.gov and the state-run exchanges.
Show commenting policy
TribLive commenting policy
You are solely responsible for your comments and by using TribLive.com you agree to our Terms of Service.
We moderate comments. Our goal is to provide substantive commentary for a general readership. By screening submissions, we provide a space where readers can share intelligent and informed commentary that enhances the quality of our news and information.
While most comments will be posted if they are on-topic and not abusive, moderating decisions are subjective. We will make them as carefully and consistently as we can. Because of the volume of reader comments, we cannot review individual moderation decisions with readers.
We value thoughtful comments representing a range of views that make their point quickly and politely. We make an effort to protect discussions from repeated comments either by the same reader or different readers.
We follow the same standards for taste as the daily newspaper. A few things we won't tolerate: personal attacks, obscenity, vulgarity, profanity (including expletives and letters followed by dashes), commercial promotion, impersonations, incoherence, proselytizing and SHOUTING. Don't include URLs to Web sites.
We do not edit comments. They are either approved or deleted. We reserve the right to edit a comment that is quoted or excerpted in an article. In this case, we may fix spelling and punctuation.
We welcome strong opinions and criticism of our work, but we don't want comments to become bogged down with discussions of our policies and we will moderate accordingly.
We appreciate it when readers and people quoted in articles or blog posts point out errors of fact or emphasis and will investigate all assertions. But these suggestions should be sent via e-mail. To avoid distracting other readers, we won't publish comments that suggest a correction. Instead, corrections will be made in a blog post or in an article.
- Penn State University eyes changes to sexual misconduct case handling
- San Francisco blaze kills Mission District resident
- McCain to protesters: ‘Get out of here, you low-life scum’
- Homeland chief says cuts over immigration puts U.S. at risk
- Darmouth, in effort to quell ‘extreme behaviors,’ bans liquor on campus
- Police in South Carolina: Family killed man in custody fight
- NASA pauses to honor its fallen
- Former Idaho National Guard soldier’s benefits claims yield indictment
- Obama calls for government spending surge
- Police to Waze: Not so fast on cop tracker, which they say makes it harder to catch speeders
- 2 GOP senators to back Lynch for attorney general