| USWorld

Larger text Larger text Smaller text Smaller text | Order Photo Reprints

Data center glitch latest to plague health care law

Email Newsletters

Click here to sign up for one of our email newsletters.

Daily Photo Galleries

By Reuters
Monday, Oct. 28, 2013, 12:01 a.m.

WASHINGTON — A data center critical for allowing uninsured Americans to buy health coverage under President Obama's health care law went down on Sunday, the government said, in the latest problem for the Affordable Care Act rollout.

Verizon's Terremark operates the data center behind a federal system for determining eligibility for government subsidies to buy insurance nationwide and hosts, the website that makes insurance available in 36 of the 50 states.

The data center experienced a failure on Sunday that led it to lose network connectivity, Health and Human Services Department spokeswoman Joanne Peters said.

Online insurance exchanges opened on Oct. 1 under the law to offer health insurance plans to millions of uninsured Americans. But technical glitches and delays have marred the rollout as would-be customers encounter error messages and long waits, often failing to make it through the system despite repeated tries.

“We are working with Terremark to get their timeline for addressing the issue,” Peters wrote in an email.

Peters said the newest glitch also affected a data services hub — an electronic traffic roundabout that connects numerous federal agencies and can verify people's identity, citizenship, and other facts.

Problems with the data services hub affect customers of both and the state-run exchanges.

Subscribe today! Click here for our subscription offers.



Show commenting policy

Most-Read Nation

  1. Hillary Clinton kept in touch with key donors, emails show
  2. Top general in Afghanistan: U.S. strike on hospital a mistake
  3. Despite sunny forecast, South Carolina ordeal far from over
  4. Redesigned Confederate flag license plate on sale in Ga.
  5. Survivor: Oregon college gunman spared 1 to give police a message
  6. Study finds potential problem in heart valve implants
  7. Coast Guard believes El Faro container ship sank
  8. Publisher apologizes for textbook calling slaves ‘workers’
  9. Deluge exhausts South Carolina residents
  10. Audit finds slipshod cyber security at federal health insurance website
  11. Technology exactly maps soldiers’ positions in Revolutionary War battle in Boston