TribLIVE

| USWorld


 
Larger text Larger text Smaller text Smaller text | Order Photo Reprints

Call center jobs ease transition as deported Mexicans return

Daily Photo Galleries

By McClatchy Newspapers
Sunday, Sept. 1, 2013, 12:01 a.m.
 

MEXICO CITY — Years of record-breaking deportations in the United States are helping to fuel a developing industry in Mexico: call centers to serve American customers.

Major American companies are moving pieces of their multibillion-dollar customer service industry south of the border to take advantage of a burgeoning workforce of returning migrants. Many are recent deportees who are better able to relate to their American customers and who speak English with American accents.

Some say the call centers exploit returning migrants while they're still jarred from the trauma of being uprooted from the United States and dropped in a country they may barely remember, if at all.

But they acknowledge that the centers play a valuable role in helping these young people acclimate to what probably feels like a foreign land.

 

 
 


Show commenting policy

Most-Read World

  1. 35 killed, soldier missing as Gaza truce unravels
  2. Argentina slips into financial quagmire
  3. After 4 attempts, forensics experts finally make it to Ukraine plane crash site
  4. Ebola viral disease prompts U.S. travel warning to West Africa
  5. Kerry urges Israel, Hamas to use 72-hour ceasefire to find common ground
  6. Thousands of Libyans flee as Islamic militants seize Benghazi, fighting rages in capital
  7. Abbas wants factions’ accord to lodge war-crimes claim against Israel
  8. Ebola viral disease prompts U.S. travel warning to West Africa
  9. Gas explosions kill 20, injure 270 in Taiwan
  10. Ebola claims Liberian doctor; American physician stable
  11. European Union adds Russian President Putin’s inner circle to sanctions list
Subscribe today! Click here for our subscription offers.