TribLIVE

| USWorld


 
Larger text Larger text Smaller text Smaller text | Order Photo Reprints

Call center jobs ease transition as deported Mexicans return

Daily Photo Galleries

By McClatchy Newspapers
Sunday, Sept. 1, 2013, 12:01 a.m.
 

MEXICO CITY — Years of record-breaking deportations in the United States are helping to fuel a developing industry in Mexico: call centers to serve American customers.

Major American companies are moving pieces of their multibillion-dollar customer service industry south of the border to take advantage of a burgeoning workforce of returning migrants. Many are recent deportees who are better able to relate to their American customers and who speak English with American accents.

Some say the call centers exploit returning migrants while they're still jarred from the trauma of being uprooted from the United States and dropped in a country they may barely remember, if at all.

But they acknowledge that the centers play a valuable role in helping these young people acclimate to what probably feels like a foreign land.

 

 
 


Show commenting policy

Most-Read World

  1. Gaza militants kill 18 alleged spies for Israel
  2. Ukraine: Russian aid convoy is a ‘direct invasion’
  3. Pentagon expects ISIS will regroup
  4. Tropical disturbance heads toward Caribbean
  5. Liberian slum sealed off as Ebola deaths mount
  6. Hamas insists terrorist leader still alive despite Israeli barrage
  7. Ukrainian troops regaining control
Subscribe today! Click here for our subscription offers.