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Call center jobs ease transition as deported Mexicans return

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'American Coyotes' Series

Traveling by Jeep, boat and foot, Tribune-Review investigative reporter Carl Prine and photojournalist Justin Merriman covered nearly 2,000 miles over two months along the border with Mexico to report on coyotes — the human traffickers who bring illegal immigrants into the United States. Most are Americans working for money and/or drugs. This series reports how their operations have a major impact on life for residents and the environment along the border — and beyond.

By McClatchy Newspapers
Sunday, Sept. 1, 2013, 12:01 a.m.
 

MEXICO CITY — Years of record-breaking deportations in the United States are helping to fuel a developing industry in Mexico: call centers to serve American customers.

Major American companies are moving pieces of their multibillion-dollar customer service industry south of the border to take advantage of a burgeoning workforce of returning migrants. Many are recent deportees who are better able to relate to their American customers and who speak English with American accents.

Some say the call centers exploit returning migrants while they're still jarred from the trauma of being uprooted from the United States and dropped in a country they may barely remember, if at all.

But they acknowledge that the centers play a valuable role in helping these young people acclimate to what probably feels like a foreign land.

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