TribLIVE

| News


 
Larger text Larger text Smaller text Smaller text | Order Photo Reprints

Unhappy with Palmco

Daily Photo Galleries

Friday, Aug. 19, 2011
 

Thank you for the June 19 article "Energy market lacks power." It was very informative. Unfortunately, it came too late to prevent what happened to me.

I accepted an offer from Palmco Power PA LLC, for a rate of 6.49 cents per kilowatt-hour. Before switching to Palmco in March, I was with Allegheny Power at a rate of 6.81 cents/kwh.

This rate appeared on my electric bill for three months, lulling me into believing that all was well. At no time was I told in writing or by phone this was a "variable" rate.

In May, Palmco went to 10.23 cents. That's when I discovered the variable rate that went up.

So I canceled Palmco and called West Penn Power, which told me it would take 30 days for the change. I got my last Palmco bill and the rate had risen to 15.5 cents -- more than double the rate from February.

After a long telephone call with delays on hold, I finally asked who would be the appropriate person to accept service from my upcoming lawsuit. There was a sudden change in tone from obnoxious to "What will make you happy?" I bit my tongue to keep from saying, "To see you and your company out of business."

Palmco offered a small refund, but I threatened to sue unless I received a full refund of everything I paid in excess of the original rate.

They agreed, but I haven't received my refund yet. If I don't see it soon, I will sue.

David M. Check

Freeport

 

 
 


Show commenting policy

Most-Read News

Subscribe today! Click here for our subscription offers.