Port Authority ConnectCard upgrades set for next week; riders urged to load money now | TribLIVE.com

Port Authority ConnectCard upgrades set for next week; riders urged to load money now

Natasha Lindstrom

The Port Authority of Allegheny County’s ConnectCard payment system will be inaccessible to most transit riders for at least two days next week, officials said.

Officials are urging customers either to load more cash or credit to their cards by Tuesday, or be prepared to pay fares in cash.

Starting on Wednesday, March 6, the ConnectCard online portal and retail vendors will be unable to sell or reload cards during a planned outage while the system is updated, Port Authority spokesman Adam Brandolph said. Customers won’t be able access their accounts or view their remaining balances.

ConnectCard kiosks at bus and “T” light-rail stations will remain online but only accept cash.

The Downtown Service Center still will accept cash and debit/credit payments.

The upgrades are expected to take two or three days.

On Friday, Port Authority reported minor problems with kiosks at several stations, including Dormont Junction, Penn Station, Crafton and Homewood. Customers still should be able to access at least one working machine at those sites, and the malfunctioning ones should be repaired soon, Brandolph said.

The ConnectCard kiosks malfunctioned to a much larger scale amid late January’s record-breaking cold snap. Port Authority told riders who were unable to load their cards during last month’s unexpected outage that they could ride free until the issue was resolved.

Free rides won’t be an option during the outage planned for next week.

Natasha Lindstrom is a Tribune-Review staff writer. You can contact Natasha at 412-380-8514, [email protected] or via Twitter .

TribLIVE commenting policy

You are solely responsible for your comments and by using TribLive.com you agree to our Terms of Service.

We moderate comments. Our goal is to provide substantive commentary for a general readership. By screening submissions, we provide a space where readers can share intelligent and informed commentary that enhances the quality of our news and information.

While most comments will be posted if they are on-topic and not abusive, moderating decisions are subjective. We will make them as carefully and consistently as we can. Because of the volume of reader comments, we cannot review individual moderation decisions with readers.

We value thoughtful comments representing a range of views that make their point quickly and politely. We make an effort to protect discussions from repeated comments either by the same reader or different readers

We follow the same standards for taste as the daily newspaper. A few things we won't tolerate: personal attacks, obscenity, vulgarity, profanity (including expletives and letters followed by dashes), commercial promotion, impersonations, incoherence, proselytizing and SHOUTING. Don't include URLs to Web sites.

We do not edit comments. They are either approved or deleted. We reserve the right to edit a comment that is quoted or excerpted in an article. In this case, we may fix spelling and punctuation.

We welcome strong opinions and criticism of our work, but we don't want comments to become bogged down with discussions of our policies and we will moderate accordingly.

We appreciate it when readers and people quoted in articles or blog posts point out errors of fact or emphasis and will investigate all assertions. But these suggestions should be sent via e-mail. To avoid distracting other readers, we won't publish comments that suggest a correction. Instead, corrections will be made in a blog post or in an article.