ShareThis Page
PWSA erroneously warns customers their water will be shut off | TribLIVE.com
Allegheny

PWSA erroneously warns customers their water will be shut off

Bob Bauder
865119_web1_PWSAplant
Tribune-Review
The Pittsburgh Water & Sewer Authority drinking water treatment facility is along Freeport Road near Aspinwall.

The Pittsburgh Water and Sewer Authority issued a public apology for automatic calls Monday morning to customers warning that their water would be shut off within 72 hours because they hadn’t paid bills.

PWSA spokesman Will Pickering said the authority has contacted the company that generates its robocalls to find out what caused the error and ensure it doesn’t happen again.

Pickering said the authority is notifying customers that the calls were made in error.

“We are calling them back to clarify it was an error on our part and apologizing for that,” he said.

Bob Bauder is a Tribune-Review staff writer. You can contact Bob at 412-765-2312, [email protected] or via Twitter .

TribLIVE commenting policy

You are solely responsible for your comments and by using TribLive.com you agree to our Terms of Service.

We moderate comments. Our goal is to provide substantive commentary for a general readership. By screening submissions, we provide a space where readers can share intelligent and informed commentary that enhances the quality of our news and information.

While most comments will be posted if they are on-topic and not abusive, moderating decisions are subjective. We will make them as carefully and consistently as we can. Because of the volume of reader comments, we cannot review individual moderation decisions with readers.

We value thoughtful comments representing a range of views that make their point quickly and politely. We make an effort to protect discussions from repeated comments either by the same reader or different readers

We follow the same standards for taste as the daily newspaper. A few things we won't tolerate: personal attacks, obscenity, vulgarity, profanity (including expletives and letters followed by dashes), commercial promotion, impersonations, incoherence, proselytizing and SHOUTING. Don't include URLs to Web sites.

We do not edit comments. They are either approved or deleted. We reserve the right to edit a comment that is quoted or excerpted in an article. In this case, we may fix spelling and punctuation.

We welcome strong opinions and criticism of our work, but we don't want comments to become bogged down with discussions of our policies and we will moderate accordingly.

We appreciate it when readers and people quoted in articles or blog posts point out errors of fact or emphasis and will investigate all assertions. But these suggestions should be sent via e-mail. To avoid distracting other readers, we won't publish comments that suggest a correction. Instead, corrections will be made in a blog post or in an article.