Woman billed $100 for spilling Skittles in back seat of Uber | TribLIVE.com

Woman billed $100 for spilling Skittles in back seat of Uber

Chris Pastrick

Next time you grab an Uber, you might want to make sure you don’t leave anything behind.

Especially if the car’s owner has to clean it up.

Days after her ride, a woman in England got a bill from the ride-sharing company for 80 pounds — aka $100 — to clean up about 20 Skittles she and her boyfriend had spilled on the backseat floor of the car.

In the post, the woman, who appears on Twitter as Lydia Williams, includes a screenshot of the bill by Uber, which reads “A mess that resulted from your trip required professional cleaning. … Due to the severity of the incident on this trip, a cleaning fee of £80 was applied.”

The photo shows the damage.


Williams wrote that she and her boyfriend were solid customers saying, “We did tip and we brought him a meal deal.”

Williams said she tried to appeal the bill’s exorbitant fee, but posted that Uber wrote back insisting: “We appreciate you feel the cleaning fee charge was higher than you expected. Please be assured that cleaning fees are assessed and charged according to the extent of the mess and reasonable cost of cleaning.

According to the note Williams posted, Uber reviewed the incident and concluded “the fee has been charged correctly.”

A spokesperson for Uber talked to the U.K.’s Mirror website. “The Uber app is based on mutual respect for both riders and drivers. For licensed drivers who use the app, their vehicles are their place of work and any damage or mess can mean they are unable to continue working.

“When a driver claims a cleaning fee, they are required to provide us with the details of the trip and the incident as well as photographic evidence and a validated cleaning receipt.”

Williams posted that she offered to pick up the offending Skittles without saying whether that offer was accepted or rejected by the driver.

It’s likely she will be more cautious on her next ride.

Or, at least, she’ll keep her Skittles sealed.

Chris Pastrick is a Tribune-Review digital producer. You can contact Chris at 412-320-7898, [email protected] or via Twitter .

Categories: News | World
TribLIVE commenting policy

You are solely responsible for your comments and by using TribLive.com you agree to our Terms of Service.

We moderate comments. Our goal is to provide substantive commentary for a general readership. By screening submissions, we provide a space where readers can share intelligent and informed commentary that enhances the quality of our news and information.

While most comments will be posted if they are on-topic and not abusive, moderating decisions are subjective. We will make them as carefully and consistently as we can. Because of the volume of reader comments, we cannot review individual moderation decisions with readers.

We value thoughtful comments representing a range of views that make their point quickly and politely. We make an effort to protect discussions from repeated comments either by the same reader or different readers

We follow the same standards for taste as the daily newspaper. A few things we won't tolerate: personal attacks, obscenity, vulgarity, profanity (including expletives and letters followed by dashes), commercial promotion, impersonations, incoherence, proselytizing and SHOUTING. Don't include URLs to Web sites.

We do not edit comments. They are either approved or deleted. We reserve the right to edit a comment that is quoted or excerpted in an article. In this case, we may fix spelling and punctuation.

We welcome strong opinions and criticism of our work, but we don't want comments to become bogged down with discussions of our policies and we will moderate accordingly.

We appreciate it when readers and people quoted in articles or blog posts point out errors of fact or emphasis and will investigate all assertions. But these suggestions should be sent via e-mail. To avoid distracting other readers, we won't publish comments that suggest a correction. Instead, corrections will be made in a blog post or in an article.