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Delta Air Lines says cancellations continue as it tries to restore operations after tech outage | TribLIVE.com
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Delta Air Lines says cancellations continue as it tries to restore operations after tech outage

Associated Press
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A Delta Air Lines jet leaves the gate, Friday at Logan International Airport in Boston.
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Kaycee Friend, center of Pendleton, Ore., waits in line at the Delta Terminal after her flight was canceled, Friday, at Logan International Airport in Boston.
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Delta Airlines aircraft takes off as United Airlines aircraft sits on the tarmac at LaGuardia Airport in New York on Friday, after a faulty CrowdStrike update caused a major internet outage for computers running Microsoft Windows.
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A traveler looks up while talking on a cell phone as passengers wait in line for assistance at the Delta Terminal, Friday, at Logan International Airport in Boston.

NEW YORK — Airlines, including Delta Air Lines, continued to struggle to restore operations two days after a faulty software update caused technological havoc worldwide and resulted in several carriers grounding flights.

According to the latest data from FlightAware, there were 1,461 total cancellations within, into, or out of the U.S. on Sunday. Delta and United Airlines topped the list.

Delta Chief Executive Ed Bastian said in a message to customers Sunday that flight cancellations continued as the airline tried to recover its systems and restore operations. He noted that the pause in Delta’s operations resulted in more than 3,500 Delta and Delta Connection scrubbed flights. Delta has been offering waivers to affected customers.

Bastian noted that that one of their crew tracking-related tools was affected and unable to effectively process the unprecedented number of changes triggered by the system outage.

“The technology issue occurred on the busiest travel weekend of the summer, with our booked loads exceeding 90%, limiting our re-accommodation capabilities,” Bastian wrote. “I want to apologize to every one of you who have been impacted by these events.”

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Categories: Business | Technology
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