To the many people affected by the cancelation this week of nearly 10,000 flights by Southwest Airlines, be sure to hold onto your receipts.
From having a longer stay at the airport to hotel rooms to rental cars and more, if you incurred additional costs due to Southwest stranding you, the airline said it will reimburse “reasonable requests.”
“If you have been impacted by a flight cancellation or significant flight delay between December 24, 2022, and January 2, 2023, you may submit receipts for consideration via Email Us on Southwest.com,” the airline posted on its website and in an email to customers whose flights were affected. “We will honor reasonable requests for reimbursement for meals, hotel, and alternate transportation.”
Southwest also said that customers traveling through January 2 can rebook in their original service class or travel standby within 30 days of the original date of travel without paying additional charges.
Those who had their flight canceled can request a refund of their original ticket.
