Once again, Pittsburgh International Airport is not doing what is has to do to assist travelers. They are telling people now to arrive three hours before their flight leaves. So, if your flight leaves at 6 or 7 a.m., you have to arrive at the airport between 3 and 4 a.m. Well, this is not rocket science, but there is nobody at the airport at that time. No one at the ticket counter or TSA. Again, not rocket science, but in order to get the morning passengers through more quickly so they make their flights, TSA needs to start earlier.
Enough with the excuses. Offer (pay) overtime, offer comp time, do what you must, but enough with putting thousands of people out because all you can do is say, “When we have the new airport, we will have a better system.” There are other solutions, so do what you have to for these travelers and quit making excuses.
Eric Rosenthall
Bethel Park