Steelers ticket holders have until Aug. 14 to request full refund for 2020 season
The Pittsburgh Steelers set an Aug. 14 deadline for season-ticket holders to request a full refund or credit for games played with fans in attendance at Heinz Field this season.
The Steelers already have refunded the cost of tickets for the two home preseason games that were canceled because of the coronavirus pandemic. They also will refund any tickets for games in which fans are not permitted inside Heinz Field this season.
The team provided an update to season-ticket holders Wednesday in the form of an email detailing what measures will be taken if fans are allowed to attend any of the eight regular-season home games. That includes a reduced seating capacity for the 68,400-seat facility that has yet to be finalized.
Fans are not guaranteed they will be able to sit at their original seating location for 2020.
“If it is determined that fans are permitted to attend games, it is highly likely that seating capacity will be greatly reduced to allow for social distancing and other safety measures,” the email said. “It will also be necessary to create seating groups or ‘pods’ to allow for social distancing between various groups while seated. Given these requirements, we will not be able to offer you your exact season ticket location for the 2020 season. Every effort will be made to offer you a seat location that is similar to your season ticket location.
“If fans are permitted to attend games, season ticket holders who have elected to keep their season tickets for the 2020 season will have the opportunity to select new seat locations on a game-by-game basis. You may apply the funds that you have already paid for your 2020 season tickets towards these new seat location offers. Any unused funds will remain on your account as a credit toward the 2021 season or you may request a refund.”
The Steelers added that fans who request a refund for the 2020 season will “retain the ability” to renew tickets for 2021 season at their prior seat location.
The Steelers said ticket holders remain unable to sell tickets online or transfer them electronically.
Joe Rutter is a TribLive reporter who has covered the Pittsburgh Steelers since the 2016 season. A graduate of Greensburg Salem High School and Point Park, he is in his fifth decade covering sports for the Trib. He can be reached at jrutter@triblive.com.
Remove the ads from your TribLIVE reading experience but still support the journalists who create the content with TribLIVE Ad-Free.